About the Team

The Onboarding Partner team is a part of the Merchant Service organization. The Merchant Services organization houses the back office teams that support our Partner Merchants through every stage of their Partnership. Whether in Onboarding, Menu Updates, Photos, or POS, our goal is to create a seamless back-end process that keeps our Merchants serving up orders without interruption. 

About the Role

The Onboarding Partner role is a merchant-facing role with many facets.  As an OP you will be tasked with merchant engagement, account activations, and merchant education through orientations.  Attending scheduled meetings for activation/education and outbound merchant engagement will be the majority of your day-to-day.  This includes follow-ups and scheduling your own meetings with engaged Merchant Partners.  We operate in the onboarding stage of a merchant’s life cycle.  Success is defined by a number of activations/orientations per week per rep and the number of outbound calls per rep per week.  Within our team, there are several projects and special initiatives to help improve the team's processes and resources.  These would be considered 10% projects outside of the OP reps day to day responsibilities.  This is where you as an individual can bring your ideas and experience to the team in a collaborative setting working to make OP 1% BETTER EVERY DAY

You’re excited about this opportunity because you will…

  • Work with businesses to assist them through the onboarding process and set them up for success on the platform 
  • Help restaurants turn their menu into a tool for attracting and engaging with customers in their area 
  • Communicate with merchants by phone, text and email to monitor and support progress.
  • Deliver health checks that highlight key wins and areas of opportunity 
  • Drive to reduce churn by identifying and helping to implement operational improvements 

We’re excited about you because… 

  • You have applicable experience increasing customer satisfaction, and retention 
  • You have an ability to understand and communicate operations processes
  • You have impeccable written and verbal communication skills
  • You have experience empathizing with customer needs and adapting to meet their unique goals
  • The mindset of an owner in whatever you do, and striving to be 1% better everyday

About DoorDash

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods.

DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.

Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

If you need any accommodations, please inform your recruiting contact upon initial connection.

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At DoorDash, we strive to create a culture of belonging where everyone can bring their best selves to work. Our goal is to ensure that diverse identities and perspectives are valued and can thrive. We are continuously evaluating our employee and candidate programs and processes and identifying ways to ensure they are inclusive and equitable. We encourage you to share a bit more about yourself below so we can continue to improve the overall candidate experience and inform future diversity and inclusion initiatives. 

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