About the Team
The mission of our Consumer Retention Marketing team is to build lasting relationships with our customers as soon as they engage with DoorDash by providing them with a personalized, cross-channel experience that delights them and drives them to return to DoorDash to find the products, merchants, and deals that are relevant to them.
About the Role
In this role you will report into the Senior Manager of Marketing Operations. Your day-to-day will include coding, scripting, and QA on CRM communications that engage millions of customers. You’ll collaborate and work closely with various teams and stakeholders from BI analysts and designers, to CRM strategists. You will code responsive, clean and correctly rendering emails that are on brand for both DoorDash as well as Caviar.
In this role you will…
- Build out emails using HTML, CSS, VML
- All emails will be fully responsive and on brand
- Script using handlebars (Iterable) for personalization
- QA to ensure quality standards are met
- Troubleshoot when issues arise and provide post mortem reports
- Build on CRM process and technology improvements
- Communicate and coordinate with stakeholders regarding status updates, launch confirmations, ETAs, blockers, etc.
We’re excited about you because…
- Email development experience
- Familiarity with scripting languages and basic concepts
- Solid knowledge of HTML and CSS
- High technical aptitude with ability to quickly ramp up against high learning curve
- High attention to detail
- Deadline oriented
- Ability to collaborate with various teams
- Critical thinker with creative solutions to solve challenges and meet business requirements
- Bachelor’s degree or equivalent experience
At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods.
DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.
Our Commitment to Diversity and Inclusion
We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.
Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.
If you need any accommodations, please inform your recruiting contact upon initial connection.