About the Team

Our team manages and operates DoorDash’s large and growing global network of support centers, with the ultimate goal of delivering a world-class customer experience as efficiently and reliably as possible…..at scale

About the Role

DoorDash is looking for a Manager, Customer Experience Operations to help our customer support team scale to meet the rapid growth of our last-mile logistics platform. This person will have a key enabling role to support our most important Consumers, Dashers, and Merchants. We are looking for a leader to join our central team, helping to project manage various initiatives supporting our key goals. You will join a team responsible for turning ideas into reality in partnership with multiple cross functional teams (analytics, workforce management, finance and others).

This role reports to DoorDash’s Senior Manager of Support Operations & Strategy, and will be based out of one of DoorDash’s core offices but will be remote for the foreseeable future. 

You’re excited about this opportunity because you will...

  • Identify and project manage problems, involving cross functional teams when needed, and acting with urgency to ensure the root cause is addressed
  • Drive key cross-functional initiatives, using data to identify trends & make recommendations which continuously improve our support network’s quality & cost metrics 
  • Work with our analytics and product partners in order to ensure we have the right reporting and routing set up to successfully operate at scale
  • Develop internal processes that enable sustainable growth & improvement across our support centers

 We’re excited about you because...

  • At your core you’re a data-driven, analytical problem solver, capable of tackling urgent challenges with innovative solutions
  • You have strong analytical skills and are capable of extracting operational insights from complex data analysis
  • You are collaborative and capable of leading and managing a group of stakeholders towards a north star metric
  • You thrive working in a fast paced, always changing environment. 
  • You are comfortable operating in ambiguity and finding solutions even in situations you have not experienced before
  • You have 6+ years experience in project management, management consulting, private equity, technology, operations, and/or a related field
  • You are a talented business leader with a track record of meeting goals, and success in a demanding operating environment
  • You are able to move easily between the 10,000 foot level and the 100 foot level of data
  • BA/BS in an applicable discipline or equivalent relevant experience
  • MBA preferred 

About DoorDash

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods.

DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.

Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

If you need any accommodations, please inform your recruiting contact upon initial connection.

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At DoorDash, we strive to create a culture of belonging where everyone can bring their best selves to work. Our goal is to ensure that diverse identities and perspectives are valued and can thrive. We are continuously evaluating our employee and candidate programs and processes and identifying ways to ensure they are inclusive and equitable. We encourage you to share a bit more about yourself below so we can continue to improve the overall candidate experience and inform future diversity and inclusion initiatives. 

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