About the Team

On the Merchant Strategy & Ops team, our mission is to have best-in class restaurant selection, build cutting edge services for our merchants to grow their business, and help our partners operate seamlessly. Our Canadian team is situated across the country and works closely with our counterparts globally as we share best practices and key learnings with one another to build the Canadian market.

About the Role

As the Director of Merchant Strategy, you’ll be responsible for setting the strategy for our merchant business for the Canadian market. This role owns the outcomes of the three pillars of our merchant business: ensuring our marketplace has the best selection possible, that our partners see value in the products and services we are bringing to market, and that we are assisting all cohorts of merchants in operating with all services to maximize the value of our partnerships.  This role is a mix of strategy and execution and people leadership. 

You will report directly to the Director of Merchant Strategy, International in Canada, on our Merchant Strategy & Operations organization.

You’re excited about this opportunity because you will…

  • Build Strategy for the Market – You will own the strategic vision for DoorDash’s merchant (business) audiences including market level approaches for the merchants and localized efforts as required.
  • Own the Plan to Delivery –  You will not just have the vision, but work on the plans to bring your strategy to life. You’ll focus on go to market planning & execution for new DoorDash merchant initiatives to increase value to our customer & merchant audiences.
  • Make Data Driven Decisions - Build models to define merchant segments, understand merchant performance, and identify new opportunities to drive value.
  • Build Strong Cross Functional Relationships – Work cross-functionally with our various stakeholders (Sales, Product, General Managers) to ensure that the vision and plans for the Canadian market are understood around the business, various teams are motivated to engage, and that the business is balanced across teams.
  • Lead a Team of High Performers – Work with a team of highly talented and motivated individuals who are growing the market and owning outcomes themselves. 

We’re excited about you because…

  • Problem solver: You can independently translate high-level goals into actionable plans, and you are excited to build those plans yourself. 
  • You are analytical: You let data tell the story, and you’re comfortable pulling your own data in SQL or modeling in Excel.
  • Proven operator: 10+ years of work experience. Specifically across: consulting / strategy / business development / operations / technology / banking or related experience.  High-growth or early-stage startup experience is a plus.
  • World class communicator: You are able to tell the story to different audiences and through different mediums - strong written and verbal communication skills are a must (and French language capability is a bonus). 
  • Dedicated people leader:  People management experience, across full time and hourly employees, and a proven track record as a culture carrier with an advocate for DEI initiatives.

About DoorDash

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods. 

DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel. 

If you need any accommodations, please inform your recruiting contact upon initial connection.

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