About the Team
At DoorDash, our customers are at the forefront of our product strategy and we deeply believe that the best customer experience is the key to our success (hear it directly from our CEO, Tony Xu). And behind the magic of our customer experience is the robust suite of internal tools that help drive operational excellence.
For example, how do we define the regional markets and starting points for Dashers? We have a tool for that. How do we flag and investigate fraudulent activities in our marketplace? We have a tool for that. How do we promote merchandise and ads? We have a tool for that as well!
Great internal tools are the mark of a great company, and our team is responsible for designing the most elegant, powerful, and sophisticated set of tools for DoorDash.
About the Role
You’re a designer who loves to dive into broad, deep, and complex problem space and someone who can create simple, elegant, and customer-centric solutions. Internal tools don’t have to be boring. We’re here to help build best-in-class tools that will drive operational excellence at DoorDash. You’re someone who believes in that mission and is passionate about ‘consumerization’ of the internal tools, bringing the same level of design love, rigor, and customer-centricity that we have for other DoorDash products.
Our Design team is still in an early stage, which means we’ll need your help in shaping the vision, strategy, culture, and process from the ground up as one of the founding members. If you’re looking for a place where you can make a real impact on the company and customers, this is the place for you!
Check out our Design Team’s Medium Blog to learn more. You will report to the Head of Operation & Support Platform Design on our Design team in our Product organization.
You’re excited about this opportunity because you will…
- Make a real impact - be at the forefront of shaping the vision and strategy for our internal operators.
- Have a clear mission & autonomy to go after it - laser focus on solving the most critical customer problems and tackle them in free range.
- Experiment and innovate - partner with research, product, engineering, analytics, and business partners to come up with creative solutions that move the needle.
- Work with smart, passionate, and kind people - surround yourself with people who will inspire you, challenge you, support you, grow with you, and celebrate with you.
We’re excited about you because…
- You’re a pioneer. You’re not afraid to be the founding designer in this space and explore and tackle new challenges.
- You have a respect for your craft. You’re proud to put your name on your work because you critically thought through the problem and meticulously designed every corner of it.
- You’re business savvy. You understand that your work ultimately contributes to the top line and bottom line of the business.
At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods.
DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.
Our Commitment to Diversity and Inclusion
We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.
Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.
If you need any accommodations, please inform your recruiting contact upon initial connection.