About the Team

The Partner Integrations team is dedicated to our Merchant’s success, as they are at the core of our marketplace and we need to deliver them the best in class experience from onboarding to growth. As DoorDash expands both in scale and breadth of integrated delivery offerings, our technical aptitude must grow with it.

About the Role

DoorDash is looking for an Integrations Associate Manager who will manage and optimize integrations with our top New Verticals partners, representing our expansion outside of Restaurants. Externally, you’ll serve as the Technical Account Manager representing Integrations at DoorDash. Internally, you’ll strategize with our cross-functional DoorDash teams to build & operate world class integrations. You will report into an Integrations Manager on our Partner Integrations team. This team is a part of DoorDash’s Merchant Strategy & Operations organization.

 

As an Integrations Associate Manager, you will lead a team of Integration Specialists who help you implement and maintain integrations with our New Verticals Merchants to drive Selection and Quality on DoorDash Marketplace. You’ll be responsible for key operational metrics and process improvement from strategy to execution, while relentlessly focusing on efficiency and execution for some of our most challenging business problems.

You’re excited about this opportunity because you will…

  • Serve as the voice of DoorDash in managing external relationships with our integration partners, leading implementation and process improvement
  • Own the success of our Inventory Feed integration by leading a team of specialists to integrate new Merchants on DoorDash Marketplace
  • Partner with product and engineering to discover & drive opportunities for operational and product improvement using data analysis and merchant insights
  • Identify, resolve, and escalate day-to-day integration-related issues and blockers

We’re excited about you because…

  • You’re a team leader - You are invested in developing a team of specialists who can flawlessly execute a process with partners
  • You’re a problem solver - You like being presented with difficult problems, getting into the weeds to triage for root cause, & coming up with a plan
  • You’re a relationship-builder – You can influence and motivate people at all levels across a variety of job functions, both internally & externally
  • You are detail-oriented – You are process driven & highly organized, with a passion for capturing all details in a way that is understandable to both business and tech
  • You’re a project manager - You have strong project & program management skills with a demonstrated ability to manage numerous engagements at once

Qualifications

  • 4+ years of experience translating technical concepts to business solutions. Technical implementation experience is a plus
  • Hands-on working SQL experience to analyze complex problems and troubleshoot issues independently
  • Strong technical knowledge of system integrations, including SFTP and API
  • Excellent written and verbal communication skills
  • Experience in project and/or program management
  • Proven success working in cross-functional engineering and operations teams
  • Bachelor’s degree required

About DoorDash

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods.

DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.

Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

If you need any accommodations, please inform your recruiting contact upon initial connection.

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