About the Team

We are a new operation in Mexico City in the process of growing! The current team has Operational Managers and you will be a key partner to them and the continuous growth of our operation. You will lead a group of Supervisors and teammates that will continue to increase our operational results.

About the Role

We’re looking for a people-focused leader and experienced operator to lead one of our new DoorDash Mexico Customer Experience teams.

We are a Customer Centric company wanting to build the best Support Center ever!

  • You will lead a team of Team Leaders to achieve our KPIs while continuing to be 1% better every day! 
  • We are customer obsessed - Our mission is to grow and empower local economies. We are committed to our customers, merchants, and dashers and believe in connecting people with possibility.
  • Process Improvement. You’ll assess the operational and financial impacts of your decisions, and iterate based on data to build scalable solutions to improve our overall business.

You will report into a local Sr Operational Manager who reports into our Site Director. 

You’re excited about this opportunity because you will…

  • Training and coaching. Make sure your team is set up for success to work safely and productively. Assess associate work performance and provide detailed feedback. Build an amazing work culture.
  • Delight customers. You’ll collaborate with internal teams to ensure your site offers customers the best experience on each and every order and provide your team with the tools, resources and support needed to achieve these goals.
  • Day to day operations. Organize schedules, approve timecards and update standard operating procedures. Make sure associates are set up for success and work safely and productively.
  • Facility Management. Monitor supplier deliveries, manage regular cleaning and maintenance schedules, troubleshoot facility issues.
  • Process Improvement. You’ll assess the operational and financial impacts of your decisions, and iterate based on data to build scalable solutions to improve our overall business.

We’re excited about you because…

  • You are bilingual! Able to communicate in both english and spanish, also have a strong comprehension of the language (B2, C1-C2)
  • You previously worked at Startup-like companies, this means you have a lot of resilience! And are able to adapt to changes quickly (+1 years)
  • You’ve worked in Customer Experience or related  environments before and know your way around this business! You know what KPIs drive towards success for this kind of role (5+ years)
  • You are an amazing leader! (3+ years) so you know how to coach properly, guide Team Leaders, help them on their career plan and achieve goals in a very interesting and successful way!
  • You enjoy helping the team achieve their goals, come up with plans
  • You are humble, even though you have a great responsibility you will work under this principle and always be fair to colleagues
  • You like to work as a team member and you know how to be an effective individual contributor
  • You have strong communication skills, you follow your leaders request with no problems and have an open mind to new ideas
  • You are good with Analytical Tools! (Intermedium-advanced Excel skills) you like to read numbers and interpret them with ease!

About DoorDash

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods.

DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.

Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

If you need any accommodations, please inform your recruiting contact upon initial connection.

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Mexico - Self-Identification Survey

At DoorDash Technologies Mexico (“DoorDash”), we strive to create a culture of belonging where everyone can bring their best selves to work. Our goal is to ensure that diverse identities and perspectives are valued and can thrive. We are continuously evaluating our employee and candidate programs and processes and identifying ways to ensure they are inclusive and equitable. We encourage you to share a bit more about yourself below so we can continue to improve the overall candidate experience and inform future diversity and inclusion initiatives. 

While completion of this survey is required, you will have the option to “decline to self-identify” for all questions.  All information collected is kept confidential and your data is aggregated with other candidates and used only for statistical purposes. It is never used to identify or associate you individually, since it will be completely anonymous and has no bearing on your application or candidacy.

For disability status, please refer to this document.

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