About the Role

We're looking to grow our Marketplace Live Operations team by leaps and bounds. Join DoorDash as a Marketplace Live Operations Representative to become an expert in addressing the most pressing needs and concerns of DoorDash's thousands of partner merchants, customers and dashers worldwide. You'll be part of an exciting, fast-growing team designed to take our support to the next level.

Note: We are a 24 hour/365 day operation. An Agent will be assigned a schedule that may include evenings, weekends, or holidays. These schedules will be adjusted periodically to meet the needs of our business.

You're excited about this opportunity because you will...

  • Handle three main channels: Inbound, Chat and Emails for DoorDash's partner merchants, customers and dashers worldwide while maintaining an outstanding experience in every interaction.
  • Resolve matters such as payments, account questions, driver issues, or troubleshooting with extraordinary customer care.
  • Develop a deep expertise in how DoorDash's processes, and resources work, and how to use them to drive positive outcomes
  • Demonstrate customer passion through outstanding customer attention and relationship-building.
  • Excel at Quality! We want to be the best Customer Experience Company out there!
  • You will report to someone that help you excel in your day to day activities!

We're excited about you because...

  • You have 2+ years experience handling customer issue resolution using email, phone and chat.
  • You have an advanced level of spoken English and have above average technical fluency (typing speed of 40 WPM).
  • You have experience in a customer service role in an ever-evolving environment.
  • You have strong written skills--including top-notch grammar, spelling, and the ability to compose both formally and casually using DoorDash's brand voice and tone.
  • You are someone who that works well in a team environment.
  • You are above average in technological fluency, including smartphone application navigation, computer function navigation, such as using hotkeys for copy/paste, opening multiple tabs, email
  • You are customer-oriented and you love helping people.
  • You are great at building your network
  • You can juggle both issue resolution & concise communication.
  • You have experience maintaining a high-level of performance

Why You'll Love Working at DoorDash

  • We are leaders - Leadership is not limited to our management team. It's something everyone at DoorDash embraces and embodies.
  • We are achievers - We believe the only way to predict the future is to build it. Creating solutions that lead our company and our industry is what we do -- on every project, every day.
  • We are learning - We're not afraid to dig in and uncover the truth, even if it's scary or inconvenient. Everyone here is constantly learning on the job, no matter if we've been in a role for one year or one minute.
  • We are customer obsessed - Our mission is to grow and empower local economies. We are committed to our customers, merchants, and dashers and believe in connecting people with possibility.
  • We are all DoorDash - The magic of DoorDash is our people, together making our inspiring goals attainable and driving us to greater heights.
  • We offer great compensation packages and comprehensive health benefits.
  • You will have a Team Lead to provide guidance and direct support

About DoorDash

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods. 

DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks.

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel. 

If you need any accommodations, please inform your recruiting contact upon initial connection.

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At DoorDash Technologies Mexico (“DoorDash”), we strive to create a culture of belonging where everyone can bring their best selves to work. Our goal is to ensure that diverse identities and perspectives are valued and can thrive. We are continuously evaluating our employee and candidate programs and processes and identifying ways to ensure they are inclusive and equitable. We encourage you to share a bit more about yourself below so we can continue to improve the overall candidate experience and inform future diversity and inclusion initiatives. 

While completion of this survey is required, you will have the option to “decline to self-identify” for all questions.  All information collected is kept confidential and your data is aggregated with other candidates and used only for statistical purposes. It is never used to identify or associate you individually, since it will be completely anonymous and has no bearing on your application or candidacy.

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