About the Team

We are looking for a Merchant Ops Associate to partner with our highest revenue driving merchants to help solve their most pressing issues and provide the opportunity to improve their overall merchant experience as we continue to scale our last-mile logistics platform.

About the Role

As a Merchant Ops Associate, you will play a crucial role within the Outside Account Management team by providing our merchants with day-to-day support as well as focusing on ensuring overall Merchant success. You will have the opportunity to build long-lasting relationships with our Merchants through excellent customer service, relationship management and strategic problem solving. You are analytical, a strong communicator and you are excited to tackle our merchants’ most challenging problems. You will report into a Strategic Partner Manager on our Post-Sale team in our Outside Account Management organization.

You’re excited about this opportunity because you will…

  • Support regional outside account management team by ensuring merchant success in the following ways: 
  •  Drive retention and overall merchant success through exceptional service and support
  • Help identify and troubleshoot merchant issues; track feedback to inform updates to existing tools and resources
  • Proactive communication to Strategic Partner Managers and regional leadership regarding project progress and results
  • Develop a deep expertise in how DoorDash processes, systems and resources work, and how to use them to promote positive outcomes for our Merchants
  • Identify gaps in processes and partner with management to streamline for maximum efficiency 
  • Proactive data analysis to help the team more quickly understand regional trends and unlock opportunities (SQL not required but willingness to learn is!) 
  • Drive revenue growth
  • Alignment with regional goals; assist with tasks and strategic initiatives that pertain to the region
  • Proactive business audits for operational efficiency and drive revenue growth (i.e. photos, hours, tags, etc.). Unlock opportunities to optimize store menu pages (i.e. menu optimization to increase attach rates).

We’re excited about you because…

  • Prior relevant working experience (internships count!); startup experience a plus
  • An ability to understand and communicate operations processes
  • Impeccable written and verbal communication skills (bilingual written and verbal skills are considered an asset)
  • An ability to analyze data (Excel and SQL knowledge is a bonus!)
  • The mindset of an owner in whatever you do, and striving to be 1% better everyday
  • An ability to learn fast and juggle competing priorities

Why You’ll Love Working at DoorDash

We are leaders – Leadership is not limited to our management team. It’s something everyone at DoorDash embraces and embodies.
We are operators – We believe the only way to predict the future is to build it. Creating solutions to lead our company and our industry is what we do on every project, every day. 
We are learners – Everyone here is continually learning on the job, no matter if we’ve been in a role for one year or one minute. We are committed to learning and implementing what is best for our customers, merchants, and dashers.
We are one team – The magic of DoorDash is our people, together making our inspiring goals attainable and driving us to greater heights. 

About DoorDash

At DoorDash, our mission to empower local economies shapes how our team members move quickly and always learn and reiterate to support merchants, Dashers and the communities we serve. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that  people turn to for any and all goods. Read more on the DoorDash website, the DoorDash blog, the DoorDash Engineering blog, and the DoorDash Careers page.

DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. Our leaders seek the truth and welcome big, hairy, audacious questions. We are grounded in our company values, and we make intentional decisions that are both logical and display empathy for our range of users—from Dashers to Merchants to Customers.

We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave, and more.

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel. 

If you need any accommodations, please inform your recruiting contact upon initial connection.

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