Grocery is a new, lean team at DoorDash. We're building and scaling new ways to delight our customers, leveraging the DoorDash platform to provide grocery delivery.

You will join the Quality central strategy & operations team for New Verticals to strategize and execute initiatives to create a reliable and efficient fulfillment experience for our Grocery, Convenience, and Alcohol marketplaces. This role will lead the "inventory" mandate and build conviction that we can seamlessly fulfill all items that customers ordered without stockouts and substitutions. You will report directly to a Senior Manager on the Grocery Operations team.

  • Manage essential metrics and the OKR/plans/metric performance
  • Partner with Product, Engineering, Data Science & Machine Learning teams to conceptualize and roll out concepts and product enhancements
  • Determine root causes of out of stock and sizing of opportunities through analytics, A/B testing, pilots, qualitative research.
  • Work with Merchants to drive deep-dive and pilot projects
  • Join as an Individual Contributor but you will quickly build a team to report directly into you

What You'll Do

  • Build. You'll have your fingerprints all over DoorDash's next big business. You'll work towards successful launch, get 1% better every day, and scale something completely new. This means everything from high-level strategy to nitty-gritty operational details.
  • Strategize. From first principles, you'll develop the strategy for best serving our customers.
  • Analyze. You'll assess the operational and financial impacts of your decisions, and iterate based on data.
  • Lead. You'll hire and develop a high-quality team to grow your business line.
  • Collaborate. You'll work with a cross-functional team, including engineering, product, design, operations, finance, and marketing to build this new line of business for DoorDash.

About You

  • You solve problems from first principles. You're excited to solve problems in new ways, and you resist "this is how it's always been done" thinking.
  • You succeed with a diverse set of responsibilities. You love working across a variety of disciplines and teams.
  • You're analytical. You let data win arguments, and you're comfortable pulling your own data in SQL or modeling in Excel.
  • You're persuasive. You speak as if you're right and listening as if you're wrong. You meet people on their level.
  • You act with urgency. Speed excites you. You prefer an accomplishment today to an accomplishment tomorrow.
  • You're relentless. You do what it takes to win, no matter what.
  • You have 8+ years of experience. You've succeeded in a competitive environment.
  • You have 2+ years of team management experience. Building and developing a team is something you are passionate about.

Bonus Points

  • You have experience building something from 0 to 1.
  • You have a clear spike in strengths.
  • You have an interest in logistics, on-demand services, and marketplaces and have worked in the space before.

Why You’ll Love Working at DoorDash

We are leaders – Leadership is not limited to our management team. It’s something everyone at DoorDash embraces and embodies.
We are operators – We believe the only way to predict the future is to build it. Creating solutions to lead our company and our industry is what we do on every project, every day. 
We are learners – Everyone here is continually learning on the job, no matter if we’ve been in a role for one year or one minute. We are committed to learning and implementing what is best for our customers, merchants, and dashers.
We are one team – The magic of DoorDash is our people, together making our inspiring goals attainable and driving us to greater heights. 

About DoorDash

At DoorDash, our mission to empower local economies shapes how our team members move quickly and always learn and reiterate to support merchants, Dashers and the communities we serve. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that  people turn to for any and all goods. Read more on the DoorDash website, the DoorDash blog, the DoorDash Engineering blog, and the DoorDash Careers page.

DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. Our leaders seek the truth and welcome big, hairy, audacious questions. We are grounded in our company values, and we make intentional decisions that are both logical and display empathy for our range of users—from Dashers to Merchants to Customers.

We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave, and more.

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel. 

If you need any accommodations, please inform your recruiting contact upon initial connection.

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