About the Team

At DoorDash, we're redefining the future of on-demand delivery. We're building a team of experienced customer experience leaders to define and build on our vision of connecting local consumers with local businesses in every city in the world.

At Chowbotics by DoorDash, we’re at the forefront of bringing automation into the food industry as part of DoorDash. We develop and ship robots that enable convenience through food automation. Our robots are often characterized as compact micro-restaurants that can provide customizable, fresh, healthy meals closer to consumers than any other food source. We are a team of engineers and manufacturing innovators with exciting plans for scaling and developing new and more advanced food robots.

Our Customer Experience team manages the customer support for all Chowbotics by DoorDash customers, with the ultimate goal of delivering an outstanding customer experience to our Sally, the robot customers. We as a team get granular with highly complex technical cases that can even involve our development engineers, while on the same day resolve cases that are more straightforward with equal zeal because we recognize that each customer interaction is significant. 

 

About the Role

The Chowbotics Support Engineer will resolve a multitude of complex issues related to our food dispensing robots. Taking full ownership of tickets may even result in ~50% travel monthly as you travel to robot sites to fully resolve the customer’s issue within your respective time zone.  You will report to the Customer Experience Manager in our Chowbotics organization. 

You’re excited about this opportunity because you will …

  • Thrive when identifying and resolving technical issues (including issues you may not have seen before)
  • Know how to coordinate with internal subject matter experts to get the answer you need to ensure the customer’s problem is solved
  • Demonstrate exceptional analytical, troubleshooting, and problem-solving expertise 
  • Prioritize and manage time effectively in a fast-paced environment
  • Own your deliverables, including proactively communicating issues in advance to your manager

We’re excited about you because …

  • Have a BS in a technical field 
  • Have 2+ years as a support engineer
  • Get to travel ~50% of the time every month to assist customers proactively
  • Thrive when inventing new, scalable solutions to technical problems
  • Enjoy adapting to a high-paced, high-volume environment with shifting priorities
  • Get to work with our innovative, food dispensing robots that are transforming food delivery systems
  • Should feel comfortable with multitasking
  • Should have organizational skills

Why You’ll Love Working at DoorDash

We are leaders – Leadership is not limited to our management team. It’s something everyone at DoorDash embraces and embodies.

We are operators – We believe the only way to predict the future is to build it. Creating solutions to lead our company and our industry is what we do on every project, every day. 

We are learners – Everyone here is continually learning on the job, no matter if we’ve been in a role for one year or one minute. We are committed to learning and implementing what is best for our customers, merchants, and dashers.

We are one team – The magic of DoorDash is our people, together making our inspiring goals attainable and driving us to greater heights. 

About DoorDash

At DoorDash, our mission to empower local economies shapes how our team members move quickly and always learn and reiterate to support merchants, Dashers and the communities we serve. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that  people turn to for any and all goods. Read more on the DoorDash website, the DoorDash blog, the DoorDash Engineering blog, and the DoorDash Careers page.

DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. Our leaders seek the truth and welcome big, hairy, audacious questions. We are grounded in our company values, and we make intentional decisions that are both logical and display empathy for our range of users—from Dashers to Merchants to Customers.

We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks, including premium healthcare, wellness expense reimbursement, paid parental leave and more.

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel. 

Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity, or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.

You

If you need any accommodations, please inform your recruiting contact upon initial connection.

 

Apply for this Job

* Required

  
  
When autocomplete results are available use up and down arrows to review
+ Add Another Education


USA - Self-Identification Survey

At DoorDash, we strive to create a culture of belonging where everyone can bring their best selves to work. Our goal is to ensure that diverse identities and perspectives are valued and can thrive. We are continuously evaluating our employee and candidate programs and processes and identifying ways to ensure they are inclusive and equitable. We encourage you to share a bit more about yourself below so we can continue to improve the overall candidate experience and inform future diversity and inclusion initiatives. 

While completion of this survey is required, you will have the option to select “I don't wish to answer” for all questions.  All information collected is kept confidential and your data is aggregated with other candidates and used only for statistical purposes. It is never used to identify you individually and has no bearing on your application or candidacy.

For race and ethnicity definitions, as well as more information on protected veteran and disability status, please refer to this document

Gender






Do you identify as transgender? (Select one)



Are you Hispanic or Latinx? (Select one)



Race (*Please select one option that best describes how you identify*) (Select one)












Sexual orientation (Select one)








Pronouns (Select one)










Protected Veteran Status (Select one)



Disability Status (Select one)