About the Team

The Merchant Services Team manages on-boarding new merchants, as well as maintaining established relationships with merchants on the Doordash platform. This is done by ensuring a timely response to requests and meeting expectations set during the sales process. This team has been evolving to keep up with the expansion and our desire for increased service levels for our valued merchants.

About the Role

We’re looking for a Bilingual Merchant Services Representative to oversee the first steps in setting up our French Canadian merchants to expand their business using DoorDash.

As a Bilingual Merchant Services Representative, reporting to our Merchant Services Supervisor, you will create and maintain the quality of all menus and store profiles on our platform. You will work with our valued merchants in ensuring all customer-facing content is accurate and up-to-date. As a member of this team, you will also serve as a key component in upholding the quality of menus generated by our offshore partners.

  • We ask that you can work any type of assigned shift (nights, weekends, holidays etc.).
  • Please note: due to current circumstances, our recruiting process is currently being run entirely via phone and Zoom video conference

You’re excited about this opportunity because you will

  • You will ensure merchants have a delightful onboarding experience and are satisfied on the DoorDash platform.
  • You will work in a cross-collaborative environment to refine merchant workflows
  • You will educate merchants on DoorDash procedures through forms, email, and phone communication
  • You will monitor case and task progress through Salesforce and other DoorDash software
  • You will provide excellent customer service to merchant partners on the platform

We’re excited about you because…

  • You have 1+ years of experience in a sales, support, quality assurance environment
  • You have fluent verbal and written French communication
  • You enjoy diagnosing issues and developing new approaches to solve challenges
  • You are customer-centric and enjoy working with people with varying degrees of technical ability
  • You are curious and creative with your daily projects
  • You are eager to set and achieve your goals
  • You are resourceful with impeccable communication skills
  • You work well in both independent and diverse team environments
  • You have a working knowledge of Google Suite and Salesforce

 

Why You’ll Love Working at DoorDash

We are leaders – Leadership is not limited to our management team. It’s something everyone at DoorDash embraces and embodies.
We are operators – We believe the only way to predict the future is to build it. Creating solutions to lead our company and our industry is what we do on every project, every day. 
We are learners – Everyone here is continually learning on the job, no matter if we’ve been in a role for one year or one minute. We are committed to learning and implementing what is best for our customers, merchants, and dashers.
We are one team – The magic of DoorDash is our people, together making our inspiring goals attainable and driving us to greater heights. 

 

About DoorDash

At DoorDash, our mission to empower local economies shapes how our team members move quickly and always learn and reiterate to support merchants, Dashers and the communities we serve. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that  people turn to for any and all goods. Read more on the DoorDash website, the DoorDash blog, the DoorDash Engineering blog, and the DoorDash Careers page.

DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. Our leaders seek the truth and welcome big, hairy, audacious questions. We are grounded in our company values, and we make intentional decisions that are both logical and display empathy for our range of users—from Dashers to Merchants to Customers.

We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.

 

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel. 

Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.

If you need any accommodations, please inform your recruiting contact upon initial connection.

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