About the Team
The Business Applications team is a crucial part of our Merchant Product organization, which builds upon the DoorDash vision of connecting local delivery networks in cities all across the world. Impact is the name of the game for our Business Applications team - this team executes major projects that promote internal efficiency, allowing our sales and services teams to exceed goals.
About the Role
As a AWS Connect Lead on the Business Applications team, you will collaborate with our business transformation team, advising as the lead expert on all things AWS Connect as it pertains to contact center technologies. You will design all facets of our application, which is integrated with Salesforce CRM - from concept to implementation. You will provide technical guidance on different CCaaS voice platforms to both senior stakeholders and business partners. You will report into an Engineering Manager on our Business Applications team in our product organization.
You’re excited about this opportunity because you will…
- Operate as the expert on the team for AWS Connect projects that are impactful to all 3 sides of the DoorDash business.
- See the impact of your work first-hand by means of personal interactions with our customers.
- Lead architecture and development of phone and voice solutions for platforms and teams across the enterprise.
- Provide technical direction on different CCaaS voice platforms.
We’re excited about you because…
- 5 or more years of industry experience leading technical projects that are customer-facing within Contact Center Technologies.
- 2 or more years industry experience directly working on Amazon Connect.
- Experience working with Salesforce CRM
- 3+ years of experience in designing and implementing call routing with dynamic messaging
- 3+ years of experience in AWS Lambda, AWS Dynamo, AWS API Gateway, AWS Lex (Voice / Chat Bots), AWS S3, Amazon Connect Streams.
- Programming skills in Node.js, Python, or Java.
- 3+ years of experience with CI/CD pipelines and with Github / bitbucket for source / version control.
- Working knowledge of WebRTC and SIP.
- AWS Certified Developer Associate – Certification is a plus!
Why You’ll Love Working at DoorDash
We are leaders – Leadership is not limited to our management team. It’s something everyone at DoorDash embraces and embodies.
We are operators – We believe the only way to predict the future is to build it. Creating solutions to lead our company and our industry is what we do on every project, every day.
We are learners – Everyone here is continually learning on the job, no matter if we’ve been in a role for one year or one minute. We are committed to learning and implementing what is best for our customers, merchants, and dashers.
We are one team – The magic of DoorDash is our people, together making our inspiring goals attainable and driving us to greater heights.
At DoorDash, our mission to empower local economies shapes how our team members move quickly and always learn and reiterate to support merchants, Dashers and the communities we serve. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods. Read more on the DoorDash website, the DoorDash blog, the DoorDash Engineering blog, and the DoorDash Careers page.
DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. Our leaders seek the truth and welcome big, hairy, audacious questions. We are grounded in our company values, and we make intentional decisions that are both logical and display empathy for our range of users—from Dashers to Merchants to Customers.
We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.
Our Commitment to Diversity and Inclusion
We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.
If you need any accommodations, please inform your recruiting contact upon initial connection.