The DonorsChoose offices remain closed due to the COVID-19 pandemic and we're all working remotely. We plan to reopen our offices when safe, and this role will report out of our New York office in midtown Manhattan by January 2023.
The User Experience Research Operations Specialist oversees the behind-the-scenes logistics that make research happen at DonorsChoose. You’re the point person on all operational aspects of a research study, like recruiting teachers and donors to participate and managing their experience, building and distributing surveys, and storing data. As a valued member of the research team, you’ll observe research sessions, capture notes, and present findings alongside the Lead UX Researcher. The DonorsChoose Product Team relies on research for direction and to make decisions, and your collaboration is crucial in helping build our digital products.
What you'll do:
- Own the participant recruitment lifecycle: draft screeners, source and schedule participants that meet our team’s equity goals, prepare participants for interviews and usability tests, distribute incentives, and manage consent forms
- Coordinate logistics for all research studies: book conference rooms, set up research tools, communicate schedules with stakeholders, and maintain study documents
- Support data collection and analysis: take notes on qualitative research, upload and distribute surveys via our survey tool, and prepare survey data for analysis
- Manage Research team operations: oversee the DonorsChoose Research email account, monitor incentive structures, and ensure that the team maintains strict adherence to our privacy and confidentiality philosophy
Who you are:
- You have a passion for education, equity, or social good
- You have interest and/or experience in research and product development
- You are at ease in a customer-facing role — you’re not afraid to pick up the phone and call someone to recruit them for research
- You have an organized and exceptionally detail-oriented work style
- You take ownership over your work, including its successes and failures
- You have an operational ethos toward continually improving systems and processes
- You have a growth mindset — you’re someone who invests in their own knowledge and seeks ways to improve and increase your impact
- You are tech savvy and can quickly learn new tools and systems
- You embrace flexibility — you can take shifting priorities in stride and pivot when needed. We’re a small 2-person team, and we pitch in on each other’s tasks
- You demonstrate effective communication and willingness to ask for help when you need it
- You have experience working with Google Sheets or Excel. Bonus points if you’ve used business analytics tools like Looker or Tableau, which you’ll use to identify research participants from our user base and analyze response rates
About the team:
UX Research sits on the Product Team team at DonorsChoose. Our team does important mission-driven work, helping to address educational inequity in US public schools, and we operate more like a fast-paced startup than a traditional nonprofit (we ship weekly!). The UX Research Operations Specialist will join our team of 2 product managers, 2 product designers, and 1 UX researcher to improve the on-site experience for our user base of donors and public school teachers, directly impacting the educational outcomes for students across the US.
DonorsChoose engages the public in public schools by giving people a simple, accountable, and personal way to address educational inequity. In this clip, board member Stephen Colbert tells our story.
To date, teachers at 83% of all the public schools in America have posted classroom project requests on our site. Projects range from paper and markers for a poetry writing unit to violins for a school recital. More than 4 million “citizen philanthropists” have supported such projects, channeling books, field trips, technology, and other resources to more than 40 million students nationwide. In all, we’ve generated $1 billion for learning experiences designed by our country’s most dedicated public school teachers.
GOOD Magazine highlighted us as one of 30 Places We Want to Work, while Fast Company named DonorsChoose one of the 50 Most Innovative Companies in the World—the first time a charity has made this list. Through its dedicated team and culture, DonorsChoose earned recognition as the #1 "Best Nonprofit to Work For" by the Nonprofit Times.
Compensation and Benefits
Compensation for this role is competitive with equivalent roles at other nonprofits of our size. In addition, we offer full-time staff 25 paid vacation days per year and 11 paid holidays, a rich employer-paid individual and family health plan, annual professional development stipend, and casual and flexible work environment. To learn more about what it is like to work for DonorsChoose, visit our careers page
Submit your application online. In your application, tell us a little bit about your favorite teacher or subject in school! Applications will be accepted on a rolling basis until this position is filled.
A Final Note
The DonorsChoose team works toward a nation where students in every community have the resources needed for an excellent education. To do this, we hire and support a diverse team of the best and the brightest talent available.
We are an organization increasingly representative of the varied races and ethnicities, genders and sexual orientations, religious and political beliefs, and abilities that comprise our nation. DonorsChoose focuses on attracting, retaining, and advancing diverse talent because it makes us more effective, high-performing, creative, and resilient.
If you are passionate about our mission, highly skilled in your field, and looking for a place where you can bring all of yourself to work, we want you.