We are Domosapiens- uniquely skilled, passionate data lovers anchored in a culture of connectivity. We are transforming the way business is managed by putting real-time data into the hands of every decision maker across organizations. Diversity is valued here because homogenized teams create echo chambers; and nobody benefits from that. The insight garnered from diverse backgrounds, perspectives and lived experiences results in pioneering innovations across the organization and better experiences for our customers. The more diverse our talent, the more impactful the Domosphere becomes.
As a Senior Customer Success Manager, you will ensure the success of our customers by illustrating how the Domo product will provide value to their company. You are responsible to develop relationships with each customer to ensure continual expansion opportunities as well as yearly subscription renewals.
Become knowledgeable of Domo’s solutions and service offerings, including SaaS business solutions and Implementation methodologies and advanced service offerings;
Manage customer relationships and become the trusted advisor for the customer to work with;
Process and gather yearly subscription renewals;
Expand current customer accounts through upsell opportunities of licenses and services;
Work to ensure customer satisfaction with the Domo product by anticipating their needs and understanding the overall vision of their company;
Act as liaison between product management and the customer.
Strong organizational, managerial, and personal skills to successfully communicate and negotiate with internal and external customers;
Proven track record of consistently exceeding corporate objectives and quotas;
Maintain accurate client communication;
Great verbal and written skills;
At least 5 years of professional B2B selling experience in technology sales;
Excellent communication, presentation, and negotiation skills;