If you’re good at what you do, you can work anywhere. If you’re the best at what you do, come work for Doma.

Want to infuse a $34B sector of the insurance and real estate industry with predictive analytics and a tech-forward customer experience? Join Doma and send an entirely new type of real estate model into the world.

About Us 

Doma offers solutions for lenders, real estate professionals, title agents, and homeowners that make closings vastly simpler and more efficient, reducing cost and increasing customer satisfaction.

Our Values

People First - We communicate with honesty and respect to our customers, colleagues, and partners.
Better Together - We believe diversity, equity and inclusion creates value through the differences in our backgrounds, experiences, and perspectives.
Solution Driven - We encourage calculated risk-taking, and we know that some of our best learning happens by making mistakes along the way.
Act with Integrity - We hold ourselves to the highest ethical standards in all of our business practices.

About the Role

The Operations Escrow Officer has significant national title and escrow closing experience They are responsible for executing Refinance closings with timeliness, expertise, and precision They will proactively meet customer needs and provide a delightful closing experience. They exhibit company values, collaborate with their leaders to create an efficient, enjoyable work environment.

Responsibilities

Communicate, timely, professionally and courteously with our borrower and lender customers
Establish and maintain effective working relationships with a variety of lenders
Identify and understand curative issues that require attention/resolution and direct communication with lender or borrower
Communicate with borrower or lender to resolve curative issues as needed
Document preparation for necessary items including but not limited to conveyance Deeds and Subordinations where legally permitted
Prepare final closing package, including final settlement statements, revised CDs, borrower proceeds preferences, borrower affidavits, and more
Perform pre-close quality review of all title and escrow documents
Review lender documents for accuracy (review vesting page, signature pages, riders, deeds, ensure loan amount matches CD, ensure document dates match schedule dates)
Review and understand lender instructions in their entirety
Complete closings in a timely and high-quality manner
Prepare files for final policy generation, recording, and settlement statement
Confirm vesting during balancing
Ensure all invoices are obtained and funds collected prior to close
Balance a closing disclosure
Ensure that closing documents are delivered to the notary for signing (ensure all signers are present for closing and that document packages are delivered to signing agent/notary portal)
Verify signing details and accuracy of signed loan documents
Perform post-close file reviews for accuracy of payoffs, vesting, and lender documents for the disbursement of funds
Adhere to established quality and compliance standards
Effectively manage and resolve escalations

Required Skills & Experience

10+ years of title & escrow experience with demonstrated success.
Proven customer service experience
Review and understand title search
Possess ability to understand advanced title and curative items
Ability to speak comfortably with Executive Level associates from Lender Partners
Have a driven, positive attitude and ability to work as a team player
Solution Driven
Recognize and mitigate potential risk to organization
Must understand title search/commitment content and requirements to clear for closing
Excellent phone, email, face-to-face and remote communication skills with the
Ability to handle heavy call volume effectively
The ability to operate in a strategic and forward-thinking manner
The ability to multitask, focus as required and to be proactive
Ability to thrive in a fast-paced, metrics-driven work environment
Attention to detail and organizational skills, knowledge of general escrow practices, title insurance and regulatory guidelines, and legal documents
Open minded to process changes, continuous system updates and enhancements
Proficient in using various computer programs and ability to navigate educational company provided resources.
Diverse Lender experience required
Effective time management
Resware experience a plus!

Shown below is the lowest to highest base salary we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the base salary range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any collective bargaining agreements, and business or organizational needs. At Doma, compensation decisions are dependent on the facts and circumstances of each case.

The base salary range for this role is shown below:

$60,300—$95,810 USD

How we’ll value you and make your life a bit easier:

We offer a comprehensive package of benefits to eligible employees: medical/dental/vision insurance, 401(k), generous vacation time, and paid bonding leave.

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.

We believe the most valuable investment we can make is to build an outstanding team of colleagues and leaders who are passionate about our mission.

We currently offer the following benefits to all Full-Time employees:

Work/Life Balance - We encourage taking Paid Time Off (PTO)!
12 Weeks of Paid Family Bonding Leave (Maternity and Paternity)
Incredible medical, dental, and vision benefits options to allow you to customize to you and your family’s needs that all start on your first day of employment
Flexible Spending Account (FSA) & Health Savings Account (HSA)
401K with company match program
Tuition Reimbursement
Short-Term & Long-Term Disability
Commuter Flexible Spending Account (i.e. Transit or Parking)
Supplemental Life and AD&D Insurance
Auto & Home Insurance Group Life Insurance
Critical Illness, Injury and Hospital Insurance 
Pet Insurance

We believe in Equal Opportunity

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Apply for this Job

* Required

First Name *

Last Name *

Email *

Phone

Location (City) *

Resume/CV *

Dropbox Google Drive

(File types: pdf, doc, docx, txt, rtf)

Cover Letter

Dropbox Google Drive

(File types: pdf, doc, docx, txt, rtf)

Legal First and Last Name *

Do you now, or will you ever require sponsorship to work in the United States? *

Have you been employed by Doma or affiliate companies before?" *

I acknowledge carefully reading the posted job description and fully understand the stated responsibilities and duties associated with this position. I recognize that the nature of the job may evolve, and new duties could be added to the job description at a later time. *

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Doma’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Gender

Are you Hispanic/Latino?

Please identify your race

Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Veteran Status

Voluntary Self-Identification of Disability

Form CC-305

Page 1 of 1

OMB Control Number 1250-0005

Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

Alcohol or other substance use disorder (not currently using drugs illegally)
Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
Blind or low vision
Cancer (past or present)
Cardiovascular or heart disease
Celiac disease
Cerebral palsy
Deaf or serious difficulty hearing
Diabetes
Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
Epilepsy or other seizure disorder
Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
Intellectual or developmental disability
Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
Missing limbs or partially missing limbs
Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
Partial or complete paralysis (any cause)
Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
Short stature (dwarfism)
Traumatic brain injury

Disability Status

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.

Enter the verification code sent to to confirm you are not a robot, then submit your application.

Security Code *

This application was flagged as potential bot traffic. To resubmit your application, turn off any VPNs, clear the browser's cache and cookies, or try another browser. If you still can't submit it, contact our support team through the help center.