Build the solution that transforms the real estate industry! 

Want to infuse a $34B sector of the insurance and real estate industry with predictive analytics and a tech-forward customer experience? Yearning for a startup culture within a profitable nationwide company? Join Doma and send an entirely new type of real estate model into the wild. 

About Us 

Doma and its family of brands - States Title, North American Title Company (NATC) and North American Title Insurance Company (NATIC) - offer solutions for lenders, real estate professionals, title agents, and homeowners that make closings vastly more simple and efficient, reducing cost and increasing customer satisfaction. 

Our Values 

  • Customer Obsessed – We always put our customers first. 
  • Solution Driven – We solve problems that other people are afraid to. 
  • People leaders – We grow all of our people into leaders. 
  • One Team – We believe inclusion and teamwork produce the best results. 
  • Direct with Respect – We communicate with honesty and respect to our colleagues, customers, and partners. 

SUMMARY:

Under supervision of the Sr. Technology Operations Manager, this position will work closely with the business units to gain in-depth understanding of their processes, services, roadmap and the context in which the business operates. It is responsible for technology procurement and needed installation as well as associated technology invoice management. Assists with the development, testing and implementation of Technology initiatives.

QUALIFICATIONS:

  • Bachelor’s degree in Business Administration, Information Technology or related field of study or equivalent relevant experience.
  • 5+ years of work experience as a technical analyst, procurement/purchasing analyst or inventory control manager; preferably
    in an insurance or financial corporate environment.
  • Experience managing vendor relationships and negotiating costs and contracts.
  • Experienced at compiling and following budgets.
  • Knowledge of Windows 10, Mac OS, Office 365, Active Directory, Printers, Scanners, M.D.M. and Mobile devices.
  • Experience leveraging technology to manage workflow, comfortable using data to diagnose and improve team performance.
  • Experience in building positive, strong relationships across other business units within a corporate environment.
  • Title Experience preferred, but not required.

Knowledge:

  • Proficient knowledge of IT Service Management.
  • Proficient knowledge of Invoicing and accounting practices.
  • Working knowledge of best practices, capabilities and constraints related to delivering technical solutions.
  • General knowledge of software development practices, concepts, methodologies, tools and trends

Skill:

  • Proficient partnering, negotiation and communication skills to facilitate interactions with business Customers and technology teams.
  • Sets and manages stakeholder expectations.
  • Strong technical skills and excellent oral and written communication skills.

Ability:

  • Self-starter with excellent critical thinking, communication, problem-solving skills.
  • Able to handle multiple priorities/projects effectively while working in a dynamic and fast-paced environment.
  • Ability to articulate complex issues in a simple, compelling way, in both oral and written form to influence key stakeholders.
  • Strong analytical skills to analyze, research, problem solve and document across applications.

LICENSES AND CERTIFICATES: 

  • ITIL certification a plus.
  • Six Sigma Certification a plus.
  • PMP certification a plus.

ESSENTIAL JOB FUNCTIONS/DUTIES:

  • Installation & configuration of computer hardware and applications.
  • Purchase supply of technology products/materials.
  • Prepare technology requisitions and purchase orders.
  • Record, process and manage technology invoices/financial transactions.
  • Track, receive and record orders and arrivals.
  • Monitor, maintain and reconcile inventory levels.
  • Monitor and reconcile technology accounts payables and receivables.
  • Monitor technology order expenses.
  • Source and interview technology vendors; negotiate technology contracts and costs.
  • Manage technology supply base.
  • Analyze market and delivery systems.
  • Communicate performances and costs to management.
  • Respond to user inquiries, assess problems and issues with IT equipment and applications, help with Troubleshooting, configuration and database administration.
  • Analyze business needs and objectives and proposes technical or operational solutions.
  • Utilizes analytical skills to spot key business insights, trends, and opportunities to recommend and manage system enhancements.
  • Collaborates with the different areas within IT to design the most effective and efficient solutions.
  • Carefully tracks issues and requests, large or small, monitoring progress, resolving issues and recommending actions.
  • Develop and facilitate application and/or technical training for internal users.
  • Provides end user support and serves as a technical resource for internal customers.

We want the work you do here to be the best work of your life.  

We believe the most valuable investment we can make - and the greatest boost we can give to your career - is to build an outstanding team of colleagues who are passionate about our mission. 

We currently offer the following benefits and will continually evolve them with the goal of efficiently attracting, retaining, and leveraging the very highest quality talent. 

  • Our passionate, capable team will always be our #1 benefit 
    • We are proud of the team we have built so far, and we are excited about the team we have yet to add 
    • Learn something new every day 
    • Get more done than you would anywhere else 
  • Competitive salaries 
  • Top-of-the-line computer equipment 
  • Multiple Medical, Dental, and Vision Benefits options to allow you to customize to your and your Family’s needs 
  • Paid Time Off  
  • Health & Dependent Care Flexible Spending Accounts (FSA) 
  • Short Term & Long Term Disability 
  • Commuter Flexible Spending Account (i.e. Transit or Parking) 
  • Supplemental Life and AD&D Insurance 
  • Auto & Home Insurance Group Life Insurance 
  • Pet Insurance 

We believe in Equal Opportunity 

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. 

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