Build the solution that transforms the real estate industry! 

Want to infuse a $25B sector of the insurance and real estate industry with predictive analytics and a tech-forward customer experience? Yearning for a startup culture within a profitable nationwide company? Join Doma and send an entirely new type of real estate model into the wild. 

About Us 

Doma and its family of brands - States Title, North American Title Company (NATC) and North American Title Insurance Company (NATIC) - offer solutions for lenders, real estate professionals, title agents, and homeowners that make closings vastly more simple and efficient, reducing cost and increasing customer satisfaction. 

Our Values 

  • Customer Obsessed – We always put our customers first. 
  • Solution Driven – We solve problems that other people are afraid to. 
  • People leaders – We grow all of our people into leaders. 
  • One Team – We believe inclusion and teamwork produce the best results. 
  • Direct with Respect – We communicate with honesty and respect to our colleagues, customers, and partners. 

About the role

The Title Operations Manager will lead and oversee an existing team of title staff (examiners, title officers, policy production) in the state of Minnesota. The Title Operations Manager will ensure the team’s delivery of title commitment packages with timeliness, expert accuracy, and precision. They will inspire their team to create a delightful customer experience, furthering the Doma mission to make the home closing process as frictionless as possible for homebuyers, real estate agents, and lenders. They will be excited to join the ‘title company of the future. They will be excited about implementing and enforcing a data-driven approach to running the business. They will drive their team to quickly and seamlessly adopt innovative technology to streamline the title and curative process. They will collaborate with our Local and Underwriting functions to proactively meet customer needs and provide a wonderful closing experience by providing title expertise and leadership. They will provide invaluable operational expertise to the larger organization, including the Product, Business Operations, and Application Support teams. Most of all, this leader will be committed and intentional in how they drive a positive employee focused culture by leveraging diversity, constantly challenging the status quo, coaching, and developing all around them.

What will you be doing?

Own & Advise

  • Own your team’s ability to deliver excellent, error-free service throughout the title and curative process. Constantly measure your team’s progress and ensure their success against key metrics. Create and drive clear solutions to address performance challenges.
  • Proactively search for and implement strategic and operational improvements to your team’s processes, structure, and culture and drive these improvements through to solution. Document and formalize these processes to create clear sources of truth and easy-to-follow procedures
  • Own team staffing and scheduling, meeting month-over-month capacity goals

Build & Create

  • Build and scale an organization through onboarding new associates and customers, ensuring that your team gets up to speed quickly and is delivering on customer-specific expectations.
  • Review and iterate on team operating, management, and performance norms and review cadence

Inspire & Coach 

  • Manage our staff, monitoring and developing their performance and coaching them on best practices for production, handling escalations with professionalism (intervening in file-level concerns only where absolutely necessary), as well as on performance managing their teams of associates
  • Establishes functional goals and strategic plans, and works with departmental leads to motivate employees to meet those goals
  • Lead team with data-driven approach, leveraging internal performance metrics (e.g., SLA-adherence, file quality, customer communication volume and topics, etc.) and customer health metrics (e.g., communication volume, order volume, etc.)
  • Foster a team experience that manifests the States Title cultural values:
    • Customer Obsessed – We always put our customers first.
    • Solution Driven – We solve problems that other people are afraid to.
    • People leaders – We grow all of our people into leaders.
    • One Team – We believe inclusion and teamwork produce the best results.
    • Direct with Respect – We communicate with honesty and respect to our colleagues, customers, and partners.
  • Have fun! Create encouraging team incentives and promote team cohesion and trust

Collaborate & Contribute

  • Forge excellent relationships with fellow Operations Managers in Local CentralOps
  • Partner with our colleagues in Enterprise and Underwriting segments to build and expand upon our title production footprint

 What skills and experience do you need?

  • 5-10+ years of title and curative experience, with detailed knowledge of TLTA underwriting guidelines. Title knowledge of other markets a plus!
    • 3+ years in a leadership position
  • Proven mastery of title and curative process requirements, including state-specific nuances. Proficiency in Softpro and Resware a plus!
  • Ability to:
    • Inspire and coach a team to perform at near-maximum capacity
    • Execute operational improvements quickly and efficiently based on performance metrics
    • Make metrics-driven recommendations and decisions
    • Foster a fast-paced, metrics-driven, high-performance work environment
    • Navigate and interpret team performance dashboards
    • Contingency plan calmly and efficiently as necessary
  • Excellent phone, email, and face-to-face communication skills
  • Extreme attention to detail and organizational skills
  • Passion for multitasking and context-switching
  • Comfort with constant change and process improvement
  • Highly proficient computer skills and open to learning new software/ programs often
  • Bonus: Possession of individual title and/or escrow licenses

We want the work you do here to be the best work of your life.  

We believe the most valuable investment we can make - and the greatest boost we can give to your career - is to build an outstanding team of colleagues who are passionate about our mission. 

We currently offer the following benefits and will continually evolve them with the goal of efficiently attracting, retaining, and leveraging the very highest quality talent. 

  • Our passionate, capable team will always be our #1 benefit 
    • We are proud of the team we have built so far, and we are excited about the team we have yet to add 
    • Learn something new every day 
    • Get more done than you would anywhere else 
  • Competitive salaries 
  • Top-of-the-line computer equipment 
  • Multiple Medical, Dental, and Vision Benefits options to allow you to customize to your and your Family’s needs 
  • Paid Time Off  
  • Health & Dependent Care Flexible Spending Accounts (FSA) 
  • Short Term & Long Term Disability 
  • Commuter Flexible Spending Account (i.e. Transit or Parking) 
  • Supplemental Life and AD&D Insurance 
  • Auto & Home Insurance Group Life Insurance 
  • Pet Insurance 

We believe in Equal Opportunity 

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. 

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