Build the solution that transforms the real estate industry! 

Want to infuse a $25B sector of the insurance and real estate industry with predictive analytics and a tech-forward customer experience? Yearning for a startup culture within a profitable nationwide company? Join Doma and send an entirely new type of real estate model into the wild. 

About Us 

Doma and its family of brands - States Title, North American Title Company (NATC) and North American Title Insurance Company (NATIC) - offer solutions for lenders, real estate professionals, title agents, and homeowners that make closings vastly more simple and efficient, reducing cost and increasing customer satisfaction. 

Our Values 

  • Customer Obsessed – We always put our customers first. 
  • Solution Driven – We solve problems that other people are afraid to. 
  • People leaders – We grow all of our people into leaders. 
  • One Team – We believe inclusion and teamwork produce the best results. 
  • Direct with Respect – We communicate with honesty and respect to our colleagues, customers, and partners. 

The Role

The Organizational Change Manager will join our team at a critical point in the continued evolution of our business. The successful candidate will be trained and experienced in both change and project management with prior hands-on experience initiating and driving to completion projects, programs, and initiatives that ensured change impacts were mitigated and key stakeholders were actively engaged throughout the process.  She/he will help define processes and standards, and blend strong data collection and analysis skills, with the ability to find deep meaning in the data.  The Organizational Change Manager will partner with all People Team functional leaders to identify and prioritize a set of critical initiatives that will enhance People Team service and support offerings, the employee experience, and ultimately business results.  This role will be instrumental in the ongoing execution of projects and programs that enable business success.

Key Responsibilities

  • Lead Change Management efforts by engaging stakeholders, sponsors, technical resources, project teams, customers, and end-users through creation and execution of Communications Plans, Sponsor Roadmaps, Coaching, Resistance Management, and Training plans
  • Responsible for project ownership and driving M&A and transformation projects to completion.
  • Define and outline projects’ scope by identifying and sequencing project activities, estimating the duration of activities, anticipating the resources required, creating project schedules, developing project team roles and responsibilities, identifying key stakeholders, and assessing organizational capacity/readiness for change.
  • Understand and adhere to Organizational Change Management (OCM) standards and methodologies (i.e. PROSCI ADKAR)
  • Manage tasks, projects, and workstreams for change management efforts to support the implementation of critical initiatives driving technology, process, and culture changes.
  • Communicate risks, expectations, and timelines to partners and management.
  • Assist with due diligence related to mergers and acquisitions.
  • Identify the impacts and requirements for successful integration of new acquisitions.
  • Maintain detailed roadmaps for each integration plan.
  • Utilize project management software/tools to facilitate the planning, organization and tracking of the project activities across all functional areas of the People Team.
  • Manage requirements documentation, achievement mapping, prioritization, and communication to facilitate project collaboration.
  • Establish and then drive progress to meaningful project milestones.
  • Participate and lead post-integration evaluations to identify opportunities for improvement and advancement.
  • Proactively identify relevant benchmarks for evaluating project success and change adoption.
  • Develop and implement change communication strategies and tactics.
  • Leverage quantitative and/or qualitative inputs to assess project progress and organizational change readiness. 
  • Identify potential change impacts and risks, and craft plans to mitigate by highlighting probable points of resistance and any performance degradation exposure.
  • Continually evaluate project progress, conduct organizational change readiness assessments, and develop plans/tools/communications to support implementation.
  • Enhance the credibility of and trust in the projects, programs, and initiatives brought forward by the People team by ensuring project management discipline and robust change management consideration.
  • Partner with all People team functional leaders to identify and prioritize a comprehensive set of near, mid, and long-term projects.
  • Identify and then drive to fruition opportunities for improved efficiency and effectiveness.
  • Serve as a primary thought leader and champion of organizational change management and project management discipline.
  • Partner with the People leadership team to create an integrated project planning process that focuses on delivering results while operating within budget realities by facilitating disciplined prioritization and/or trade-off decision-making to drive optimal value. 
  • Create engaging and informative communications that are tailored to various audiences (e.g., executives, People team, business leaders, and frontline employees), yet retain a consistent and common connection to the organization’s core values. 
  • Contribution to the People Team’s objective of creating exceptional employee experiences by collaboratively partnering with all functional areas of the People Team on all projects/initiatives, and associated communications.
  • Seek opportunities to strengthen collaborative relationships between the People Team and its many stakeholders and partners including line leadership and management, other support functions, and all frontline staff.
  • Identify and then consistently analyze organizational change and project management metrics to identify immediate areas for focus, as well as emerging trends for early intervention (e.g., organizational change readiness assessments, project milestone attainment, implementation timeline adherence, etc..).
  • Identify workforce collaboration use cases/problems from our employees and business partners thru feedback, interviews, focus groups, surveys, etc.
  • Define and identify the value proposition, messaging, and launch strategy for the deployment of HR enterprise solutions
  • Become a liaison to our business partners, understanding their workforce collaboration needs

Position Requirements

  • Minimum five years of project management experience with two or more of those years leveraging Agile/Lean Management Methodology
  • Minimum of three years of project management experience in Human Resources
  • Minimum three years of experience leading merger/acquisitions related projects with thorough understanding of acquisition due diligence and integration assistance
  • Advanced knowledge of compliance requirements
  • Minimum three years of total change experience preferred
  • Experience with Project Management systems like Jira, Asana, Smartsheet, Microsoft Project
  • Creating effective user stories and change requests
  • Track record of successfully driving meaningful project progress/completion, and proactively managing change adoption.
  • Experience in high-pace, hyper-growth companies is desirable.
  • Highly motivated with a proven ability to work effectively in a dynamic, fast-moving environment
  • Demonstrated analytical skill set with extensive experience using MS Excel functions (i.e. VLOOKUP, Pivot Tables, etc.) and proficiency with data analysis principles and tools, Statistical analysis in Excel, Power BI, Qualtrics, or Tableau
  • Experienced in engaging with customers and senior business leaders
  • Ability and willingness to work on tactical details and ensure their accurate execution
  • Strong collaborator with the ability to analyze complex data and communicate effectively with business leaders, technology professionals, and end users
  • Deadline-oriented, high energy, self-motivated, inquisitive, great follow-up and reporting skills
  • Ability to manage multiple initiatives and issues simultaneously
  • Proven ability to communicate in a clear yet concise manner
  • Experience translating complex information/processes into practical, consumable, and understandable communication formats for both targeted and broad consumption.

Personal Characteristics

  • Confident and self-motivated with a low ego
  • Outstanding verbal and written communication skills
  • Ability to listen, understand, analyze, and develop creative solutions
  • Team-first professional with excellent leadership, influencing and prioritization capabilities
  • Welcoming of feedback that facilitates improvement
  • Highly collaborative and team-oriented approach to solving problems
  • Ability to think strategically but enjoys rolling up his/her sleeves to get things done
  • Proactive - enjoys taking responsibility and making things happen


  • An undergraduate degree is preferred, and a master’s degree in Business, Organizational Development, or related field is ideal. 
  • Change Management Industry certifications like Prosci ADKAR CCP, or ACMP CCMP designation
  • Certification in project management: Project Management Professional (PMP), Certified Associate in Project Management (CAPM), Professional in Project Management (PPM), Certified Scrum Master (CSM), or Certified Project Manager (CPM)

We want the work you do here to be the best work of your life.  

We believe the most valuable investment we can make - and the greatest boost we can give to your career - is to build an outstanding team of colleagues who are passionate about our mission. 

We currently offer the following benefits and will continually evolve them with the goal of efficiently attracting, retaining, and leveraging the very highest quality talent. 

  • Our passionate, capable team will always be our #1 benefit 
    • We are proud of the team we have built so far, and we are excited about the team we have yet to add 
    • Learn something new every day 
    • Get more done than you would anywhere else 
  • Competitive salaries 
  • Top-of-the-line computer equipment 
  • Multiple Medical, Dental, and Vision Benefits options to allow you to customize to your and your Family’s needs 
  • Paid Time Off  
  • Health & Dependent Care Flexible Spending Accounts (FSA) 
  • Short Term & Long Term Disability 
  • Commuter Flexible Spending Account (i.e. Transit or Parking) 
  • Supplemental Life and AD&D Insurance 
  • Auto & Home Insurance Group Life Insurance 
  • Pet Insurance 

We believe in Equal Opportunity 

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. 

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