Build the solution that transforms the real estate industry! 

Want to infuse a $25B sector of the insurance and real estate industry with predictive analytics and a tech-forward customer experience? Yearning for a startup culture within a profitable nationwide company? Join Doma and send an entirely new type of real estate model into the wild. 

About Us 

Doma and its family of brands - States Title, North American Title Company (NATC) and North American Title Insurance Company (NATIC) - offer solutions for lenders, real estate professionals, title agents, and homeowners that make closings vastly more simple and efficient, reducing cost and increasing customer satisfaction. 

Our Values 

  • Customer Obsessed – We always put our customers first. 
  • Solution Driven – We solve problems that other people are afraid to. 
  • People leaders – We grow all of our people into leaders. 
  • One Team – We believe inclusion and teamwork produce the best results. 
  • Direct with Respect – We communicate with honesty and respect to our colleagues, customers, and partners. 

SUMMARY: 

The Title Officer Assistant performs specialized title processing and clerical duties, including checking documents, filing and providing prompt, prepares abstracts, and resolves title problems courteous information to customers, as well as assisting the title officer in preparing files for recording. Assists customers with requests placed over the telephone.           

QUALIFICATIONS: 

Experience/Training: 

  • Completion of high school and two years of responsible title company customer service experience.

Knowledge:

  •  Requirements for final title reports.
  • Terminology and documents related to title search, title chain and property ownership.
  • Basic terminology and documents related to title searches and examinations, knowledge of title chains and property ownership.
  • Customer service techniques.
  • Basic English grammar and spelling.
  • Basic math for calculating vesting, pricing, and pay-off demands, etc.

Skill:

  • Basic operation of desktop computers with specialized title company applications and common desktop software applications.
  • Maintaining accuracy and high productivity and meeting urgent, fixed deadlines.
  • Establishing and maintaining effective working relationships with those contacted in the course of the work, including real estate agents, escrow officers, attorneys and others.
  • Clear, concise and effective oral and written communication.
  • Basic operation of standard office equipment such as fax, photocopier, telephone and related items.
  • The ability to identify, obtain and organize documents.
  • The performance of routine operator maintenance of common office equipment and machinery.
  • Printing, sorting and assembling documents rapidly and accurately.
  • Operating at a high level of productivity and efficiency to meet deadlines in a high volume environment.

Ability:

  • Learn the rules and procedures of title support at the assigned location.
  • Learn specific policies and procedures of the North American Title Company.
  • Ability to identify numerical sequence in relation to the labeling on documents to obtain the correct document or file, quickly and accurately.

Under general supervision: 

Assists title officers in maintaining a high level of customer service in the processing of title orders by performing the following typical clerical duties: 

  • Open orders
  • Filing, both manually and electronically
  • Document retrieval
  • Provide backup to other departments
  • Occasional relief for receptionist
  • Set-up files for recording
  • Place back-up documentation in the correct title files; both manually and electronically
  • Answer client questions
  • Abstract documents for recording
  • Set-up recordings
  • Call-back charges
  • Prepare invoices/bills for clients
  • Various clerical duties involved in processing a title order
  • Customer service using telephones and written correspondence
  • Administer mail
  • Photocopy and email documents
  • Assists Title Officers, as needed
  • Abstracts documents, legal descriptions, property inspection orders and other similar material. May compose cover letters and letters/emails requesting documents, statements of information and related documents and items from escrow clientele, for the purpose of facilitating processing of the title order.
  • Opens correspondence and attached documents, tax reports and corresponding legal documents. Maintains numerical filing system and log of orders opened and closed.
  • Assists customers by answering their inquiries regarding programs, progress of order and adjusting work priorities to meet customer deadlines. Take recording instructions from escrow officer and reviews file for correct vesting, legal description and order liability. Indicates on write-up sheet authorized exceptions to be included or eliminated in title policy.
  • Performs other title support duties such as ordering county certified copies of county recorded documents, reviewing and correcting policies and comparing legal descriptions.
  • May participate in company tours and represent the company at escrow association functions.

 

Apply for this Job

* Required

  
  


U.S. Equal Opportunity Employment Information (Completion is voluntary)

Individuals seeking employment at Doma are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.

Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.


Form CC-305

OMB Control Number 1250-0005

Expires 05/31/2023

Voluntary Self-Identification of Disability

Why are you being asked to complete this form?

We are a federal contractor or subcontractor required by law to provide equal employment opportunity to qualified people with disabilities. We are also required to measure our progress toward having at least 7% of our workforce be individuals with disabilities. To do this, we must ask applicants and employees if they have a disability or have ever had a disability. Because a person may become disabled at any time, we ask all of our employees to update their information at least every five years.

Identifying yourself as an individual with a disability is voluntary, and we hope that you will choose to do so. Your answer will be maintained confidentially and not be seen by selecting officials or anyone else involved in making personnel decisions. Completing the form will not negatively impact you in any way, regardless of whether you have self-identified in the past. For more information about this form or the equal employment obligations of federal contractors under Section 503 of the Rehabilitation Act, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.

Disabilities include, but are not limited to:

  • Autism
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, or HIV/AIDS
  • Blind or low vision
  • Cancer
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or hard of hearing
  • Depression or anxiety
  • Diabetes
  • Epilepsy
  • Gastrointestinal disorders, for example, Crohn's Disease, or irritable bowel syndrome
  • Intellectual disability
  • Missing limbs or partially missing limbs
  • Nervous system condition for example, migraine headaches, Parkinson’s disease, or Multiple sclerosis (MS)
  • Psychiatric condition, for example, bipolar disorder, schizophrenia, PTSD, or major depression

1Section 503 of the Rehabilitation Act of 1973, as amended. For more information about this form or the equal employment obligations of Federal contractors, visit the U.S. Department of Labor's Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.