Build the solution that transforms the real estate industry!
Want to infuse a $25B sector of the insurance and real estate industry with predictive analytics and a tech-forward customer experience? Yearning for a startup culture within a profitable nationwide company? Join Doma and send an entirely new type of real estate model into the wild.
Doma and its family of brands - States Title, North American Title Company (NATC) and North American Title Insurance Company (NATIC) - offer solutions for lenders, real estate professionals, title agents, and homeowners that make closings vastly more simple and efficient, reducing cost and increasing customer satisfaction.
Customer Obsessed – We always put our customers first.
Solution Driven – We solve problems that other people are afraid to.
People leaders – We grow all of our people into leaders.
One Team – We believe inclusion and teamwork produce the best results.
Direct with Respect – We communicate with honesty and respect to our colleagues, customers, and partners.
DOMA is architecting the future of real estate transactions. Using machine intelligence and patented technology solutions, we’re creating a simple, efficient, and affordable closing experience for lenders, real estate professionals, title agents and homebuyers. We’re using our technology to remove the friction and frustration from a 100+ year old closing process. Our platform empowers our home closing experts to deliver a previously unimaginable customer experience at every point of the real estate transaction process.
DOMA is seeking a Sr Service Desk Analyst with a background in endpoint management. This person will provide end-user Windows and MAC expertise to support virtual users at multiple locations around the country. In this role, you will utilize networking skills to help troubleshoot issues for our internal clients. We are looking for someone that is obsessed with customer service that can learn quickly and be adaptable to change.
Be obsessed with providing excellent customer service
Adapt to new situations and learn quickly
Meet and exceed SLA standards: close tickets in a timely manner while upholding customer service standards
Anticipate and proactively respond to customers
Able to coordinate with geographically dispersed teams to achieve results
Able to support 24x7x365 on-call rotation
Provide coaching to less experienced team members
Contact support teams to assist with incident resolution regarding system outages
Follow up on unresolved ticket status on behalf of the customer
Required Skills & Experience
10 years of Service Desk experience supporting more than 1000 users
Be open to working a mid-shift (11am to 8pm PST)
Self-motivated achiever who gains satisfaction from providing excellent customer service
High degree of initiative, mature judgment and discretion
Must perform well in high-energy, dynamic and team-oriented environments
Excellent interpersonal skills with the ability to build working relationships with individuals at varying levels within the organization
Practical knowledge of ITIL / Incident / Request / Problem / Change Management; ITIL certification must be obtained within 90 days of hire
Action- oriented and self-motivated with the ability to improve the effectiveness and performance of the Service Desk team
Advanced knowledge of Windows 10, Mac OS, Office 365, Active Directory, TCP/IP. Printers, Scanners, M.D.M. and Mobile devices
Experience support VDI environments. Terminal Services / Windows Virtual Desktop
Experience working with SCCM
Experience working with JAMF
Excellent oral communications skills in a telephone-centric customer service setting.
Excellent written skills and experience with documentation of issues and resolutions
Must be able to work independently with minimal supervision
We want the work you do here to be the best work of your life.
We believe the most valuable investment we can make - and the greatest boost we can give to your career - is to build an outstanding team of colleagues who are passionate about our mission.
We currently offer the following benefits and will continually evolve them with the goal of efficiently attracting, retaining, and leveraging the very highest quality talent.
Our passionate, capable team will always be our #1 benefit
We are proud of the team we have built so far, and we are excited about the team we have yet to add
Learn something new every day
Get more done than you would anywhere else
Top-of-the-line computer equipment
Multiple Medical, Dental, and Vision Benefits options to allow you to customize to your and your Family’s needs
Paid Time Off
Health & Dependent Care Flexible Spending Accounts (FSA)
Short Term & Long Term Disability
Commuter Flexible Spending Account (i.e. Transit or Parking)
Supplemental Life and AD&D Insurance
Auto & Home Insurance Group Life Insurance
We believe in Equal Opportunity
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.