The Technical Services team is at the heart of the Doctolib ecosystem. Its mission is to improve the user experience, by optimizing the link between customers and Engineering teams. Your role will be to bring your technical expertise to: 

1) Sales and Support teams (in charge of installing Professionals)
Manage and optimize practitioner data integration to ensure smooth import into Doctolib systems.
Ensure high-quality technical support for the sales teams during practitioner onboarding (city offices, hospitals, clinics).
Ensure proper functioning and interoperability of Doctolib services.
Assist in developing and evolving launch processes to streamline technical setups.
Collect and document issues, managing technical escalations to product teams.
Provide technical guidance and solutions to overcome onboarding challenges.

2) Engineering teams:
Assist product and feature teams in bug investigation and resolution.
Collect field feedback and share meaningful insights with product teams.
Contribute to continuous improvement of data integration processes (analyse, identify, resolve, and improve).
Collaborate with sales, customer support, and development teams to improve product functionality and document technical issues.


3) Business Intelligence (BI) and Machine Learning (ML) Contribution:
Provide technical insights for BI topics such as data analysis, reporting, and dashboards.
Contribute to basic ML integration support where applicable, working with technical specialists to identify opportunities for automation and process optimization.

Who you are

  • You have a minimum of a Bachelor's degree in : Software engineering, computer science,...
  • You have experience in technical support of at least 2 years : able to identify / characterize an anomaly and develop a first investigation
  • Good spoken and written English and Italian

Hard skills:

  • Strong understanding of application architectures, interfaces, and data flows.
  • Experience using ETL tools and working with data formats like JSON, CSV, SQL.
  • Proficiency in SQL and E/R database structures.
  • Experience with HTML, JavaScript, Python coding.
  • Familiarity with version control systems (Git).
  • Knowledge of testing tools and best practices for both desktop and mobile applications.
  • Familiarity with BI tools and frameworks is a plus.

Soft skills:

  • Excellent communication skills with both technical and non-technical audiences (e.g. explaining a technical issue to a non-technical audience)
  • Very strong solution-oriented and customer-first work approach
  • Excellent attention to detail

 

Cosa offriamo

  • Un Programma di Onboarding dedicato
  • Programmi di formazione continua su tutte le competenze chiave (inglese, soft skills, expertise)
  • Teniamo molto al vostro benessere e salute mentale, per questo vi offriamo servizi in collaborazione con moka.care
  • Il Doctolib Parent Care Program, che comprende un congedo parentale prolungato, incontri e conferenze dedicate.
  • Giornate di Solidarietà (2 giorni di volontariato all'anno per aiutare associazioni che operano nel campo della salute)
  • Partnership sportiva 
  • Uffici e strutture accoglienti, che favoriscono la collaborazione, la salute e il benessere
  • Buoni pasto 
  • Polizza Sanitaria Integrativa

Il processo di selezione

  •  Call with a recruiter (30 minutes)
  • Offline Case + Case Restitution with the team (1h)
  • Final Interview (1h - onsite)
  • Reference check
  • Offer !

 

 

 

Apply for this Job

* Required
resume chosen  
Dropbox Google Drive
(File types: pdf, doc, docx, txt, rtf)
Cancel
cover_letter chosen  
Dropbox Google Drive
(File types: pdf, doc, docx, txt, rtf)
Cancel
When autocomplete results are available use up and down arrows to review
+ Add another education
Diversity & Inclusion - Voluntary Equal Opportunity Monitoring

We don't just accept Diversity at Doctolib, we respect and celebrate it!

At Doctolib, we support not only the growth of our team but also it's Diversity. We want to ensure that our recruitment process is accessible for everyone and that we can create a balanced workforce reflective of the society we live in.

This enables us to learn from one another's variety of experiences and points of view that will then be reflected in our policies and product, and contribute to transforming healthcare for all.

To achieve this, we invite applicants to share their demographic background/gender identity. You are not obliged to answer the question but the more information is being provided, the better we can understand where and what needs to be improved.

Answering or refusing to answer the question is not part of the decision-making process for recruitment. In concrete terms, this means that it has no impact on your recruitment process. The information collected will be anonymized and kept confidential in accordance with our privacy policy.

How would you describe your gender identity? (Select one)





Enter the verification code sent to to confirm you are not a robot, then submit your application.

This application was flagged as potential bot traffic. To resubmit your application, turn off any VPNs, clear the browser's cache and cookies, or try another browser. If you still can't submit it, contact our support team through the help center.