Join our mission, join Doctolib!

Doctolib is looking for an Operations Analyst Intern for Italy.

You will be in charge of supporting the Customer Care Performance team through performance analysis & transformation projects, making sure Doctolib delivers the best customer service in Europe in a context of high-growth.

What you'll do

As an intern, you will support us in the following areas:

Analysis and support to Operations teams: Assess team performance and identify improvements and solutions:

Support teams and Managers by answering their process & tool questions and finding solutions to everyday problems
Team performance monitoring (dashboarding and associated action plan)
Participate in ad hoc analyses with the Customer Care Performance team

Process optimization: Support in optimization projects aimed at improving the Customer Care experience, such as:

Mapping and review of existing process and procedures
Creation of new support teams and their process for new product lines
Set up new protocols and/or improve existing ones for specific customer segments
Implement new internal tools or improve existing ones

Who you are

Before you read on, if you don't have the exact profile described below, but you feel this job description matches your skill set, we still encourage you to apply!
You could be our next teammate if:

You are a fresh graduate in Management Engineering, Management, Economics or a related field, or you are currently enrolled in your BSc/MSc degree
You have an analytical mindset and can structure projects
You have strong communication skills, written and oral in both Italian and English
You master Excel/Google Sheets; proficiency in SQL, Salesforce or Tableau are a plus
You can find solutions and know how to explain them simply
You put attention to details

What we offer

Internship based in Milan Centrale
Hybrid position (at least 3 days / week in the office)
Monthly allowance
Full reimbursement public transportation (ATM Milano)
Lunch vouchers
Starting date: January 2025 (6 months duration)
A sport partnership with Fitprime
A mental health and wellbeing offer in partnership with moka.care
A dedicated onboarding program - the Doctolib Academy
Continuous training programs on all key competencies (English, soft skills, expertise)
High-quality office spaces supporting collaboration, health and wellbeing
Team building & company events

Hiring Process

Recruiter interview (online)
Hiring Manager (online)
Case Study (offline)
Final Interview (in person in the office)

At Doctolib, we are committed to improving access to healthcare for everyone. This translates into our recruitment process. We evaluate candidates based solely on qualifications and motivation, without any form of discrimination.

The more diverse ideas are heard, the more our product will truly improve healthcare for all. You are welcome to apply to Doctolib, regardless of your gender, religion, age, sexual orientation, ethnicity, disability.

To ensure equal opportunities, we invite you to exclude personal information (e.g. pictures, age) from your applications. If you require any accommodation, please let us know for support during the hiring process. Join us in building the healthcare we all dream of!

All information provided is processed by Doctolib for application management. For data processing details, click here. Please contact hr.dataprivacy(at)doctolib.com for inquiries or to exercise your rights.

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Job Offers Communication

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Your comfort and general accessibility are important to us. Please let us know if you require any accommodations during the interview process.

Examples: Additional preparation time, note-taking, file adjustments (font size, color-blind friendly, etc.), flexibility during interviews & interview scheduling.

You can read more about our commitment to an inclusive hiring process here.

Conflict of Interest

To assess any possible conflict of interest, could you please tell us if you have been a Public Official or a Close Family Member of a Public Official in the last 5 years?

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Diversity & Inclusion - Voluntary Equal Opportunity Monitoring

We don't just accept Diversity at Doctolib, we respect and celebrate it!

At Doctolib, we support not only the growth of our team but also it's Diversity. We want to ensure that our recruitment process is accessible for everyone and that we can create a balanced workforce reflective of the society we live in.

This enables us to learn from one another's variety of experiences and points of view that will then be reflected in our policies and product, and contribute to transforming healthcare for all.

To achieve this, we invite applicants to share their demographic background/gender identity. You are not obliged to answer the question but the more information is being provided, the better we can understand where and what needs to be improved.

Answering or refusing to answer the question is not part of the decision-making process for recruitment. In concrete terms, this means that it has no impact on your recruitment process. The information collected will be anonymized and kept confidential in accordance with our privacy policy.

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Stage - Operations Analyst (x/f/m)