Doctolib is hiring a full time Analyst (x/f/m) scale our Operations Department in close collaboration with the German Operations and the wider German and French Operations Strategy Team.

 

What you will do 

  • You support teams and team leaders with daily issues by answering tools and processes questions

  • You help all other key members of the German Operations Team to improve their performance and increase overall customer satisfaction

  • You follow up closely with teams managers on all processes and tools implementations

  • You identify and build processes and tools to improve productivity while maintaining a world class service

  • You provide analyses and dashboards that lead decision making

  • You communicate efficiently on change management

  • You contribute in scaling the internal services team

Your skills

You could be our next team mate if you:

  • Have 2-4 years of relevant experience

  • Already gained experience within a fast-paced, hyper growing environment.

  • Are results oriented with a “get things done”, KPI-driven attitude

  • Have an entrepreneurial mindset with the ambition to transform the healthcare sector

  • Are a quick thinker and demonstrate leadership by excellent communication to the stakeholders

  • Speak German on a native level and fluent English


Now, it would be fantastic if you: 

  • Already gained experiences within the healthcare market

  • Are proficient in French or Italian

  • Have proficient knowledge of Salesforce and SQL



The Interview Process 

  • Video Call with Talent

  • Interview with your Manager

  • Final Interview and Case Study

 

What we offer

  • Perks and benefits include a public transport ticket, corporate iPhone, subsidised Urban Sports Club membership, lunch vouchers and more.

  • Company pension scheme

  • 28 days of leave + 1 additional day for each year of service (up to. 30 days)

  • A detailed and structured onboarding as part of our Doctolib Academy. 

  • Comprehensive learning opportunities such as our Doctolib e-learning programme, Learning Days and other training (e.g. soft skill training, product training and more.)

  • Team-events and an annual company-offsite

About Doctolib

Founded in 2013, Doctolib is the fastest growing e-health servie in Europe.

We provide healthcare professionals with services to improve the efficiency of their organization, transform their patients' experience, and strengthen cooperation with other practitioners. We help patients access healthcare easily, with online appointment scheduling, and teleconsultations.
Doctolib is also a group of passionate entrepreneurs who are transforming the healthcare industry.

At Doctolib, we don’t just accept diversity, we respect and celebrate it! We’re proudly committed to equal employment opportunities regardless of your gender, religion, age, sexual orientation, ethnicity, disability or place of origin. We take care of each other and are grateful for each Doctoliber’s contribution to our mission!

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