Docket is a B2B SaaS startup in Indianapolis that aims to eliminate wasteful meetings in the workplace. We’re building a meeting-focused software that makes it easy to collaboratively create agendas, document decisions, and track action items, resulting in greater organizational alignment and, more importantly, happier employees. 

We work tirelessly to provide our clients with an excellent user experience and are looking for highly motivated individuals to join our team.  We are currently on the lookout for an experienced Client Success Representative.  At Docket, you’ll have the opportunity to set the precedent for the beginnings of our CS team by working to ensure that our clients love our product.

This is a unique opportunity in which you would be responsible for establishing the Client Success role that extends into additional customer-focused facets including:

  • Performing quality validation of product releases to ensure product enhancements are client-ready
  • Creating client facing educational tools like demonstration videos and help documentation
  • Strategically influencing the roadmap by representing client product feedback and direction - being the voice of the customer - along with recommendations to reduce client escalations in support of a product-led strategy

What You’ll Do:

  • Become an expert on the Docket’s platform and integrations
  • Serve as the point of contact for Docket’s key clients across the client lifecycle; on-boarding, adoption, and advocacy
  • Coach clients to be product experts and train their teams on the Docket platform so they become increasingly self-sufficient
  • Monitor health metrics, conduct regular business reviews to celebrate positive outcomes and identify opportunities for growth, and help drive client references and case studies
  • Partner internally across other departments to optimize user experience with our product
  • Proactively identify accounts risks and develop mitigation plans to resolve

What We’re Looking For:

  • 3+ years experience in Client Success at a SaaS company
  • Proven success in building trust and driving results for a broad range of stakeholders: C-Suite, senior executives, developers, and day-to-day users of the software 
  • Proven record of unblocking relationships, turning detractors into advocates, and driving issues to resolution with great client satisfaction 
  • Experience with CRM and Success Softwares preferred
  • Highly motivated self-starter who thrives in ambiguity and can intuitively problem solve 
  • A trustworthy and empathetic people-person with excellent interpersonal skills, verbal and written 
  • An efficient, goal-oriented individual with a growth mindset
  • Experience with writing documentation preferred 
  • Experience with quality assurance preferred

Why Docket: 

  • Enjoy a fun, hard working, engaging, and growth-minded team environment 
  • Build relationships with our top clients while representing a growing, reputable, and thriving startup
  • Gain valuable experience as you internally collaborate across departments and advocate for our clients
  • Competitive pay for an early stage and growing company
  • Stock options
  • Employee Friendly Paid Time-off Policy
  • Medical, dental & vision insurance w/ healthy company contributions
  • Basic life and long term disability insurance

 

Docket is an equal opportunity employer, and we value diversity at our company. We don’t discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

 

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