Job Purpose:
This individual needs to have that perfect combination of data and registration platform proficiency.
The Registration Executive will be assisting the Head of Registration and Customer Experience with the entire registration experience for all energy events, encompassing design, layout, online process, logistical planning and liaison with the internal teams and supplier on the 360 experience of registering online before the event and onsite at the show.
The Registration Executive will enhance the overall quality of the events data assets, ensuring consistency and compliance with the enterprise data governance policy and guidance.
And be able to execute data segmentation, analyses & identify the gaps in data and plan research projects required for the events, aligned with the marketing strategy.
This individual will assist with all communication, development and operations of the registration flow, with an internal and external VIP customer service attitude and communication, with the ability to not only see the bigger picture but execute the day-to-day elements.
This position is a full time, reporting to the Head of Registration and Customer Experience.
Accountabilities and Responsibilities:
• Maintain a standardised registration offering that can be delivered across all attendees’ categories
• Work with third party systems vendors to create work order requests and facilitate registration systems on show site
• Research and document current processes, identify gaps in efficiency, make recommendations for improvement and carry out process improvements
• Lead as a super-user, expert, and go-to resource for the setup, testing and implementation of pre-event and onsite registration systems
• Coordinate onsite event operations such as building effective and efficient registration layouts and order supplies and equipment
• Coordinate and supervise temporary and contract employees who provide onsite support for registration operations
• Research and document current processes, identify gaps in efficiency, make recommendations for improvement and carry out process improvements
• Provide documentation for customer service and help to resolve customer escalations as necessary
• Become an expert in matrix - identify marketing opportunities and utilise data.
• Work autonomously and apply judgment and decision making when handling new data requests
• Perform data segmentation, data cleansing, data analysis, and data anomalies detection on data universe
• Share trends and patterns with the marketing team to adjust rules and improve data management practices to drive efficiency, effectiveness, accuracy, and quality
• Perform manual resolutions and updates of customer data while resolving duplicate records and data discrepancies
• Perform spot checks for quality and consistency of data entering the system from the various sources
• Perform other duties reasonably relating to this position
Qualifications and Experience:
Minimum Qualifications and Knowledge: Educated to degree level or equivalent
Minimum Experience: 2-3 years’ experience in registration management with an understanding of data models and databases
Job-Specific Skills:
• Ability to effectively work within a team and independently, to review and process sensitive material with complete confidentiality.
• Strong organization, prioritization, and time management skills
• Strong experience in registration operations management roles and manage one or more onsite employees
• Strong platform administration skills, ability to learn environment individually
• Strong analytical, problem-solving, and recommendation skills.
• Strong interpersonal skills and ability to manage stress well
• Proficient in the use of Microsoft Office applications – Word, Excel, PPT
• Effective verbal and written English communication skills
• Ability to be flexible and adaptable
Behavioural Competencies:
• Practice good time management
• Be trustworthy, professional, and reliable
• Demonstrate good teamwork with co-workers/peers
• Attention to detail
Desirable
• Experience of working with GES Visit and Aditus/Info Salons
dmg::events is an equal opportunity employer. If you have not received feedback on your submission within 14 days, please regard it as unsuccessful for the time being.
