About Us

DLH delivers improved health and national security readiness solutions for federal programs through science research and development, systems engineering and integration, and digital transformation. Our experts in public health, performance evaluation, and health operations solve the complex problems faced by civilian and military customers alike by leveraging advanced tools – including digital transformation, artificial intelligence, data analytics, cloud enablement, modeling, and simulation, and more. With over 3,200 employees dedicated to the idea that “Your Mission is Our Passion,” DLH brings a unique combination of government sector experience, proven methodology, and unwavering commitment to innovation to improve the lives of millions.

Overview

Under the supervision of the report manager, this position will complete the final review of Head Start monitoring review reports to ensure they are complete and accurate, and submitted to the Office of Head Start (OHS) within OHS and DLH determined timeframes. The position will track reports throughout the Monitoring Review Workflow and provide weekly status updates. When requested, this position will support staff involved in the monitoring process and review activities.

Responsibilities

Conducts analysis to ensure all report data and formats are correct, including the report template, contact names, grant recipient address, program information, spacing, and formatting prior to delivery to OHS.
Ensures data in report correctly reflects HSES data.
Proofreads final narrative reports for accuracy, clarity, and consistency with OHS monitoring report guidance and expectations.
Establishes and maintains a report tracking system that identifies report locations and statuses. Tracking reports are to be updated weekly and provided to the report manager and other management staff as requested.
Assists in developing, maintaining, and implementing report content and templates, and ensures the correct template is applied for each review outcome as needed.
Provides regular review status reports to the report manager.
Supports reporting team as requested to ensure timely contract deliverables.
Analyzes reports for discrepancies between evidence and data collected during monitoring activities and returns to the field operations manager or follow-up manager to reconcile.
Track internal and external requests to ensure timely responses are provided by the reporting and field operations teams as necessary. This includes requests from the OGC, the OHS, and DLH Leadership teams.
Attends appropriate training as required.
Suggests process improvements as needed.
Other duties as assigned.
Customer Service: Handles customer questions and complaints, communicates with customers, handles service problems politely and efficiently, always available for customers, follows procedures to solve customer problems, understands company products and services, and maintains a pleasant and professional image.
Initiative: Tackles problems and takes independent action, seeks out new responsibilities, acts on opportunities, generates new ideas, and practices self-development.
Communication: Communicates well both verbally and in writing, creates accurate and punctual reports, delivers presentations, shares information and ideas with others, and has good listening skills.
Teamwork: Meets all team deadlines and responsibilities, listens to others and values opinions, helps team leader to meet goals, welcomes newcomers, and promotes a team atmosphere.
Adaptability/Flexibility: Adapts to change, is open to new ideas, takes on new responsibilities, handles pressure, and adjusts plans to meet changing needs.
Computer Skills: Skilled in the use of computers, adapts to new technology, keeps abreast of changes, learns new programs quickly, and uses computers to improve productivity.
Dependability: Meets commitments, works independently, accepts accountability, handles change, sets personal standards, stays focused under pressure, and meets attendance/punctuality requirements.
Interpersonal Skills: Has good listening skills, builds strong relationships, is flexible/open-minded, negotiates effectively, solicits performance feedback, and handles constructive criticism.
Productivity: Manages a fair workload, volunteers for additional work, prioritizes tasks, develops good work procedures, manages time well, and handles the information flow.
Problem Solving/Analysis: Break down problems into smaller components, understand underlying issues, simplify and process complex issues, and understand the difference between critical details and unimportant facts.

Qualifications

Bachelor’s degree and 4+ years of relevant experience or equivalent combination of education and experience
Minimum 3 years of experience working in a Head Start and/or Early Head Start program
Knowledge of the Head Start Program Performance Standards (HSPPS) and other regulations preferred.
2-4 years related experience in presentation, writing, editing, and
2-4 years of experience in reviewing, analyzing, and tracking data and
Ability to travel 10-20%.

Basic Compensation: $65,000.00 to $70,000.00 yearly salary

The salary offered within this range will be based on the selected candidates’ skills, experience, education, market data, and internal parity. DLH may offer other rewards that may include performance incentives and program-specific awards. An applicant’s salary history will not be used to determine compensation.

Benefits

DLH Corp offers our employees an excellent benefits package including - Personal Time Off (PTO), medical, dental, vision, supplemental life with AD&D, short and long-term disability, flexible spending accounts, parental leave, legal services and more. We want our employees to save for their future, therefore we offer a 401(k) Retirement Plan, which includes a matching component. DLH is dedicated to your career development, providing training to help drive success, with access to our best-in-class e-Learning suite for formal and informal learning, professional and technical certification preparation, and education assistance at accredited institutions.

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EEO

Women, minorities, individuals with disabilities and Veterans are encouraged to apply. DLH Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

DLH will provide a reasonable accommodation to individuals with disabilities and disabled Veterans who need assistance to apply.

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Quality Control Specialist (Head Start Program)

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