About Us
DLH delivers improved health and national security readiness solutions for federal programs through science research and development, systems engineering and integration, and digital transformation. Our experts in public health, performance evaluation, and health operations solve the complex problems faced by civilian and military customers alike by leveraging advanced tools – including digital transformation, artificial intelligence, data analytics, cloud enablement, modeling, and simulation, and more. With over 3,200 employees dedicated to the idea that “Your Mission is Our Passion,” DLH brings a unique combination of government sector experience, proven methodology, and unwavering commitment to innovation to improve the lives of millions.
Overview
This position, NHLBI Service Desk Tier 4 Tech – DIR, will provide desktop support for Mac, Windows, and Linux operating systems, and requires knowledge of Power BI for dashboard reporting.
Responsibilities
- Provide hardware and software support to a diversified staff and end-user population
- Configure, install, and support desktops, laptops, handheld devices, printers, monitors, portable data storage devices, and other peripherals
- Provide VIP desktop and User support
- Configure IT devices for secure operation, including installation of security software, software updates, and other configurations as required
- Provide software support for users of NIH-provided applications
- Use an IT ticket system to receive and track the trouble tickets, and ensures that tickets are resolved, and closing out with the customer and in the system
Qualifications
- H.S. diploma with at least five (5) years of relevant work experience
- MacOS and Apple support skills along with Windows 10/11 and Linux support experience .
- Strong customer service and communication skills are key as this role involves heavy face-to-face customer support
- Experience using Microsoft Power applications such as Power BI
- Experience using ticketing system (preferably ServiceNow)
- Strong customer service and end-user equipment support skills; preferably with experience supporting VIPs
- Ability to obtain a Public Trust
Certification Requirement
- It is required that the candidate hold Jamf 100 – 300 certifications.
Benefits
DLH Corp offers our employees an excellent benefits package including - Personal Time Off (PTO), medical, dental, vision, supplemental life with AD&D, short and long-term disability, flexible spending accounts, parental leave, legal services and more. We want our employees to save for their future, therefore we offer a 401(k) Retirement Plan, which includes a matching component. DLH is dedicated to your career development, providing training to help drive success, with access to our best-in-class e-Learning suite for formal and informal learning, professional and technical certification preparation, and education assistance at accredited institutions.
EEO
Women, minorities, individuals with disabilities and Veterans are encouraged to apply. DLH Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
DLH will provide a reasonable accommodation to individuals with disabilities and disabled Veterans who need assistance to apply.