About Ditto:
Unleash the full power of edge devices by removing all the plumbing required to build amazing applications. As a globally remote team, we prioritize trust, communication, and continuous improvement as our core values. We strongly believe in celebrating diversity and strive to create a team that encompasses a wide range of backgrounds, skill sets, and perspectives
About the position:
Ditto is seeking a Technical Account Manager (TAM) specializing in deploying enterprise mobile database solutions at scale, including Ditto’s Big Peer, Small Peer, and adjacent technologies. The TAM will provide Ditto’s customers with strategic technical guidance over the comprehensive suite of products and features available at Ditto. They are highly regarded as technical experts on how Ditto’s solutions translate to business value.
The Technical Account Manager's specialization calls for understanding hybrid scenarios that capitalize on Ditto’s ability to provide data synchronization capabilities for on-premise and custom enterprise applications.
As a Technical Account Manager, you will:
- Train customers on best practices to drive product adoption in a post-sales capacity
- Recommend best practices relating to architecture, configuration, and additional features to meet requirements
- Technical planning and execution of product implementations
- Earn customer trust by understanding their goals and use cases
- High interaction with customers, with direct involvement in deployment and training
- Maintain focus on increasing deployment and customer satisfaction
- Strong in system integration and custom solution development
- Advocate for customers’ needs, working with the engineering and product teams to escalate problems and include other team members as needed
- Participate in content creation for both internal and external enablement of staff and customers
- Track and influence customer behavior and health metrics across a portfolio of accounts, with the goal of successful product integration and customer onboarding
- This position will be located remotely but require some travel (minimum 25% of the time)
What you’ll need:
- Strong background in any of the following: Technical Account Management, Technical Consulting, Solution Architect, Customer Success Engineer, or similar role
- Excellent communication skills
- Ability to set expectations and communicate goals and objectives with customers at various levels, from a developer to a CIO
- Understanding of common software development practices
- Understanding of mobile software, hardware, and surrounding technologies
- Experience in Enterprise and B2B technology solutions
Nice to haves:
- Experience with a mobile SDKs or database company
Benefits we offer:
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Competitive salaries
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Stock options
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Medical, dental, vision, life, and disability coverage
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Flexible spending account (FSA)
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Flexible vacation policy
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401(k) plan
Come join our remote team and discover the possibilities of your best career!
Equal Opportunity Employer: Ditto is proud to be an equal-opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristics. Ditto is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please let us know.
