Dispatch, headquartered in Boston, is one of the fastest-growing software companies in America. Leveraging our proprietary adaptive platform and industry-leading technology integrations, Dispatch partners with customer-centric brands to simplify complex home service networks.

We are not a software vendor. We are a brand partner – delivering extraordinary value using a synthesis of our platform, people, and partnership approach. Backed by Vista Equity Partners, Dispatch continues to revolutionize the home service experience for brands, service providers, and end customers just like you.

Dispatch is the ideal place for technologists to grow their technical and leadership skills while collaborating and sharing that knowledge with other talented, high potential engineers. Our team solves complex business and scalability problems and help define the direction of the product.

As The Director, Software Engineering You Will:

Technical Management Responsibilities:

  • Partner closely with Product Management and other business stakeholders to develop and then execute on roadmaps that drive the business forward with a focus on quality.
  • Drive organizational initiatives that support business and customer needs.
  • Act as a trusted advisor to the executive team in developing company strategy.
  • Oversee the delivery of products that exceed customer’s needs and are robust, scalable, easy to maintain and easy to enhance.
  • Partner with peer engineering managers and leads to drive continuous process improvements and innovation
  • Be a subject matter expert, lead the team by example and have a strategic influence.
  • Maintain balance between building high quality products and shipping code fast
  • Involvement in code reviews and unit testing in conjunction with feature delivery

Functional Management Responsibilities

  • Build a high performing, collaborative, and empowered software engineering team with a focus on solving business problems facing customers and the company.
  • Develop an intentional method for developing talent in the engineering organization.
  • Ensure the engineering team has the resources and capacity to meet the company’s ambitious goals.
  • Mentor team leads and engineers on technical design, architectural guidance, coding standards, the definition of done, and best practices.

What We Seek:

  • 10+ years overall experience as a hands-on software engineer with 4+ years managing engineering teams
  • Strong management expertise with proven experience developing senior talent.
  • Prior experience developing and executing a technical roadmap that drives tangible business value.
  • Experience with CI/CD processes with a distributed, services-based, cloud-based infrastructure and cloud-based tooling (AWS preferred).
  • Hands on experience with languages like JavaScript, Ruby, Python and Go, frameworks like React, Rails, and AWS Lambda, and database systems like Postgres.
  • Expertise in delivering software products using agile methodologies fostering continuous improvement and a learning organization.
  • Experience managing integrations with external vendors, customers, and partners on a variety of platforms.
  • Proven ability to anticipate risks and blockers and organize work and put plans in place to address those before they become issues.  
  • Experience delivering software in a highly regulated industry is a plus.

WITHIN ONE MONTH, YOU’LL:

  • Attend New Hire Training
  • Learn the Dev and Product Management  processes
  • Gain exposure to Dispatch’s product suite
  • Learn about Dispatch’s tools and technologies
  • Get to know your team

WITHIN THREE MONTHS, YOU’LL:

  • Discussing and assisting with building out product roadmap
  • Work with recruitment on hiring for your team
  • Participate and lead scrum meetings

WITHIN SIX MONTHS, YOU’LL:

  • Train and integrate your team into Dispatch and dev processes
  • Ensure the best dev practices are being used
  • Ensure that we are releasing high quality product
  • Participate and contribute in maintenance and new product development

WITHIN TWELVE MONTHS, YOU’LL:

  • Be an expert on Dispatch’s product
  • Partner and work cross functionally with other dev teams and the Product team
  • Take full ownership of features and processes of the product
  • Continuously coach and mentor your team to achieve their career goals
  • Continuously think about and work on process improvements for an always high-quality product

BENEFITS & PERKS

  • Unlimited Paid Time Off (PTO)
  • Comprehensive Insurance Coverage
  • Learning and Development Reimbursement
  • DispatchFit Gym/Fitness Program Reimbursement
  • Kitchen Stocked Daily with Tasty Snacks, Fruit and Drinks

Still with us?
We’re ready to meet you if you wake up every day eager to get your hands dirty in a high growth start-up atmosphere. Is this role not an exact fit for you? Keep an eye on our Careers Page for other positions!

The Dispatch Story

The service industry is changing. More and more, brands are building networks of third-party contractors and technicians to service their customers. Dispatch helps these brands manage and improve these service provider networks, leading to extraordinary customer experiences. Dispatch brings visibility and data intelligence to previously unmeasured service interactions, leading to measurable improvements in margin and revenue.

We are not a software vendor. We are a brand partner – delivering extraordinary value using a synthesis of our platform, people, and partnership approach. Backed by Vista Equity Partners, Dispatch continues to revolutionize the home service experience for brands, service providers, and end customers just like you.

Dispatch is an equal opportunity employer and values diversity at on all of our teams. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Our company is a true meritocracy, and we invite you to come as you are.

We're a tech-savvy team with a culture built on curiosity, precision, and forward-thinking that ends up being the foundation of our product. Every employee is nurtured in a way to help them grow both personally and professionally. Come join our growing team!

To all recruitment agencies: Dispatch does not accept agency resumes. Please do not forward resumes to our jobs alias, Dispatch employees or any other organization location. Dispatch is not responsible for any fees related to unsolicited resumes.

Apply for this Job

* Required
(Optional)
Almost there! Review your information then click 'Submit Application' to apply.

File   X
File   X
When autocomplete results are available use up and down arrows to review
+ Add Another Education


U.S. Equal Opportunity Employment Information (Completion is voluntary)

Individuals seeking employment at Dispatch.me are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.

Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.


Form CC-305

OMB Control Number 1250-0005

Expires 1/31/2020

Voluntary Self-Identification of Disability

Why are you being asked to complete this form?

Because we do business with the government, we must reach out to, hire, and provide equal opportunity to qualified people with disabilities1. To help us measure how well we are doing, we are asking you to tell us if you have a disability or if you ever had a disability. Completing this form is voluntary, but we hope that you will choose to fill it out. If you are applying for a job, any answer you give will be kept private and will not be used against you in any way.

If you already work for us, your answer will not be used against you in any way. Because a person may become disabled at any time, we are required to ask all of our employees to update their information every five years. You may voluntarily self-identify as having a disability on this form without fear of any punishment because you did not identify as having a disability earlier.

How do I know if I have a disability?

You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.

Disabilities include, but are not limited to:

  • Blindness
  • Deafness
  • Cancer
  • Diabetes
  • Epilepsy
  • Autism
  • Cerebral palsy
  • HIV/AIDS
  • Schizophrenia
  • Muscular dystrophy
  • Bipolar disorder
  • Major depression
  • Multiple sclerosis (MS)
  • Missing limbs or partially missing limbs
  • Post-traumatic stress disorder (PTSD)
  • Obsessive compulsive disorder
  • Impairments requiring the use of a wheelchair
  • Intellectual disability (previously called mental retardation)
Reasonable Accommodation Notice

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

1Section 503 of the Rehabilitation Act of 1973, as amended. For more information about this form or the equal employment obligations of Federal contractors, visit the U.S. Department of Labor's Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.