What we're doing isn't easy. But nothing worth doing ever is.

We envision a future powered by robots that work seamlessly with human teams. We build  artificial intelligence that enables service robots to collaborate with people and adapt to dynamic human environments. Join our mission-driven, venture-backed team as we build out our customer-facing operations arm.

As a dynamic professional with robust leadership skills, strategic thinking, and a passion for operational excellence, the Robot Services Area Manager will play a key role in the continued and future success of new and existing Hospitals. Leading teams of Clinical Robot Technicians, Technical Support Specialist, and Clinical Robot Associates, you will be the point of contact of communication with internal and onsite stakeholders. This customer service/operations/management position requires someone dedicated to putting the customer first, managing people effectively, and excelling in creative problem-solving.

 

This role, based in Chicago, IL, demands frequent travel to multiple sites and reports directly to the Regional Manager.

 

What You’ll Be Doing/Responsibilities

Leadership: Setting Goals and Modeling Teamwork

  • Set clear goals for Robot Services teams aligned with organizational objectives.
  • Develop organizational capabilities for continuous service functionality improvement.  
  • Model effective teamwork and communication across teams and departments.
  • Communicate clearly, concisely, and accurately for effective on-site operations.
  • Communicating with clients to ensure their needs are understood and addressed
  • Area Managers will be expected to adapt and change with the role as the company sees fit.

Planning and Execution: Driving Operational Excellence

  • Develop and implement site-specific plans aligned with regional and organizational Robot Services initiatives.
  • Meticulously manage day-to-day operations for seamless functioning of the robot services team.
  • Manage shift schedules, time-off requests, and holidays for full coverage.
  • Measure and report on key performance indicators to evaluate team performance.
  • Follow up on plan execution to foster a culture of accountability.
  • Strategically oversee and enhance monthly recurring revenue and gross margin performance across multiple sites.

Business Requirements: Functional Expertise

  • Utilize functional expertise to handle operational requirements for designated hospitals.
  • Collaborate with Growth colleagues to assess and report on fleet utilization.
  • Identify opportunities for fleet expansion and additional use cases based on business needs.
  • Work cross functionally and effectively with other teams within a shared incentive structure
  • Area Managers will be the liaison between the hospital and Diligent and will be expected to curate and present business slide decks to key internal/external stakeholders.
  • Expertise in handling any client complaints, working to find solutions to any client issues and managing other departments to foster a positive client-company relationship.

Partner Development & Team Building: Coaching and Feedback

  • Onboard, train, and evaluate team members for skill development and retention.
  • Foster a positive work environment and pride in organizational success.
  • Organize quarterly team-building activities to strengthen cohesion.
  • Build strong relationships with Diligent’s clients and key stakeholders.

Preferred qualifications

  • Applicable operations experience.
  • Experience managing multiple sites/teams.
  • Retail or healthcare experience (e.g., retail store management, clinical operations, clinical research, healthcare project management).
  • Customer service industry experience.
  • Experience with account and/or project management.
  • Supervisory/Team Lead/Management experience.

What You’ll Need: To succeed in this role, you must demonstrate

  • Effective Communication: Both for onsite stakeholder discussions and team members.
  • Delegation: Properly assigning tasks to reliable team members.
  • Organization: Being well-informed on everything that is going on.
  • Dependability: Ensuring no action item falls through the cracks.
  • Admirable Work Ethic: Willingness to be available, even on nights and weekends.
  • Conflict-Resolution Skills: Handling team conflict with a positive, customer service-oriented attitude.
  • Integrity: Instilling trust in your team and ensuring they trust you.
  • Decisiveness: Making decisions independently when necessary.
  • High-Touch Customer Service: Being a relationship management through-line.
  • Creativity: Problem-solving with an ability to think outside the box for client needs.
  • Time Management: Ensuring projects are completed on schedule.

This position offers a unique opportunity to contribute to the growth of a cutting-edge robotics company, impacting healthcare operations across diverse hospital sites. If you are a strategic leader with a passion for operational excellence, we invite you to apply for this challenging and rewarding role.

Apply for this Job

* Required
resume chosen  
Dropbox Google Drive
(File types: pdf, doc, docx, txt, rtf)
Cancel
cover_letter chosen  
Dropbox Google Drive
(File types: pdf, doc, docx, txt, rtf)
Cancel
When autocomplete results are available use up and down arrows to review
+ Add another education

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Diligent Robotics’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Voluntary Self-Identification of Disability

Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.

Enter the verification code sent to to confirm you are not a robot, then submit your application.

This application was flagged as potential bot traffic. To resubmit your application, turn off any VPNs, clear the browser's cache and cookies, or try another browser. If you still can't submit it, contact our support team through the help center.