About Us
Diligent is the global leader in modern governance, providing SaaS solutions across governance, risk, compliance, audit and ESG. Empowering more than 1 million users and 700,000 board members and leaders with a holistic view of their organization’s GRC practices so they can make better decisions, faster. No matter the challenge.
At Diligent, you are an agent of positive change. You are joining a team of passionate, smart, creative people who not only want to help build the software company of the future, but who want to make the world a more sustainable, equitable and better place. Be a part of a global community on a mission to make a real impact.
Learn more at diligent.com.
Position Overview
Are you a natural storyteller, passionate about crafting compelling content? Do you thrive on the satisfaction of creating content that drives B2B SaaS deals? If so, this role is tailor-made for you!
We're on the lookout for an adept Content Strategy Manager to collaborate closely with the Director of Content Strategy and our team to synchronize global marketing content with vital company objectives and go-to-market campaigns. As a pivotal figure, you'll be instrumental in pinpointing and implementing content opportunities that wield the most significant impact across the buyer's journey. Your role will involve immersing yourself in the Diligent brand voice, understanding our key personas' needs and obstacles, and actively engaging in every facet of content strategy, from planning and production to distribution and analysis.
Responsibilities
- Develop and maintain a rolling 90-day content calendar; plan and deliver blog content, guides, case studies, brand messaging, newsletters and emails, web copy, landing pages and other content assets for Diligent solutions and GTM initiatives.
- Strategize, brief, outline and review/edit work produced by internal and external content creators and content partners to ensure it aligns with GTM initiatives, buyer’s journeys and personas’ needs and pain points, and that it adheres to the Diligent voice.
- Collaborate cross-functionally with designers, marketers, marketing operations, product managers, commercial teams and SMEs to ideate content assets and to ensure content is on-message and aligned to key personas and GTM strategies.
- Incorporate AI into all stages of content planning and production, and track the efficiencies gained; review and validate all work produced by AI before publication; drive new and creative AI use cases and help evangelize its usage.
- Track content performance and derive key insights to make recommendations or adjustments to drive greater impact.
Required Skills/Experience
- Strong storytelling ability in a marketing context
- Exemplary writing and especially editing skills
- Experience managing vendors and/or freelancers
- Bachelor’s degree or equivalent work experience
- Minimum 7 years’ experience working in a content, digital marketing or equivalent role
- A portfolio of published articles or content assets
Preferred Skills
- Familiarity with AI, AI tools and AI prompting is a plus
- Familiarity with CMS systems, basic graphics tools and social channels is a plus
- Knowledge of AP Style is a plus
What Diligent Offers You
- Creativity is ingrained in our culture. We are innovative collaborators by nature. We thrive in exploring how things can be differently both in our internal processes and to help our clients
- We care about our people. Diligent offers a flexible work environment, global days of service, comprehensive health benefits, meeting free days, generous time off policy and wellness programs to name a few
- We have teams all over the world. We may be headquartered in New York City, but we have office hubs in Washington D.C., Vancouver, London, Galway, Budapest, Munich, Bengaluru, Singapore, and Sydney.
- Diversity is important to us. Growing, maintaining and promoting a diverse team is a top priority for us. We foster and encourage diversity through our Employee Resource Groups and provide access to resources and education to support the education of our team, facilitate dialogue, and foster understanding.
Diligent created the modern governance movement. Our world-changing idea is to empower leaders with the technology, insights and connections they need to drive greater impact and accountability – to lead with purpose. Our employees are passionate, smart, and creative people who not only want to help build the software company of the future, but who want to make the world a more sustainable, equitable and better place.
Headquartered in New York, Diligent has offices in Washington D.C., Baltimore, London, Galway, Budapest, Vancouver, Bengaluru, Munich, and Sydney.
We are a drug free workplace. Diligent is proud to be an equal opportunity employer. We do not discriminate based on race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, childbirth, physical disability, mental disability, age, military status, protected veteran status, marital status, registered domestic partner or civil union status, gender (including sex stereotyping and gender identity or expression), medical condition (including, but not limited to, cancer related or HIV/AIDS related), genetic information, or sexual orientation in accordance with applicable federal, state and local laws. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Diligent's EEO Policy and Know Your Rights. We are committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at recruitment@diligent.com.
To all recruitment agencies: Diligent does not accept unsolicited agency resumes. Please do not forward resumes to our jobs alias, Diligent employees or any other organization location. Diligent is not responsible for any fees related to unsolicited resumes.
