About Us
Diligent is the global leader in modern governance, providing SaaS solutions across governance, risk, compliance, audit and ESG. Empowering more than 1 million users and 700,000 board members and leaders with a holistic view of their organization’s GRC practices so they can make better decisions, faster. No matter the challenge.
At Diligent, you are an agent of positive change. You are joining a team of passionate, smart, creative people who not only want to help build the software company of the future, but who want to make the world a more sustainable, equitable and better place. Be a part of a global community on a mission to make a real impact.
Learn more at diligent.com.
Position Overview:
You are intense about technology and exceed all expectations with your clients, from deadlines to deliverables. This position is responsible for executing and delivering operations risk management and ESG solutions related managed services requests from customers. This role is expected to be an expert in the Diligent ESG solution and collaborate with internal teams to get the job done.
Key Responsibilities
- Work with clients to understand their ESG program goals and how they collect/process data for carbon accounting and other CSR metrics
- Leverage Diligent methodology to configure and implement our ESG product and enable customers to use our product for carbon calculations, CSR metrics and other regulatory reporting.
- Provide guidance on best practices and usage of our products to achieve best results.
- Ensure a good customer experience during the implementation journey.
- Ensure timely and quality delivery of the services contracted by customers.
- Collaborate with Delivery Managers to ensure any new service requests are handled appropriately or routed request to the correct teams.
Required Experience/Skills
- 1-3 years of experience in an internal or external client-facing or consulting role
- 2-5 years supporting ESG programs or solutions with focus on Carbon Accounting, Climate Change, GHG Emissions and Sustainability Reporting to help Diligent customers solve their business problems and achieve their desired positive business outcomes
- Ability to effectively engage customers in solution discussions in the above mentioned domain
- 1-2 year experience in implementing and supporting technology products
- Ability to work as part of a team to deliver in tight timeframes and respond quickly in an ever-changing environment
Preferred Experience/Skills
- Amazing communication skills
- Demonstrate effective time management and ability to multi-task in a fast-paced environment
- Experience with GRC and/or analytics tool is a plus
- Experience in a platform based products/solutions is an added advantage.
- GRI Sustainability Reporting, ISB or other relevant certification desired
- Undergraduate degree in a relevant area (e.g. Business Administration, Compliance Management, Legal & Ethics, Supply Chain Management, Engineering, Information Security or MIS) is a plus.
What Diligent Offers You
- Creativity is ingrained in our culture. We are innovative collaborators by nature. We thrive in exploring how things can be differently both in our internal processes and to help our clients
- We care about our people. Diligent offers a flexible work environment, global days of service, comprehensive health benefits, meeting free days, generous time off policy and wellness programs to name a few
- We have teams all over the world. We may be headquartered in New York City, but we have office hubs in Washington D.C., Vancouver, London, Galway, Budapest, Munich, Bengaluru, Singapore, and Sydney.
- Diversity is important to us. Growing, maintaining and promoting a diverse team is a top priority for us. We foster and encourage diversity through our Employee Resource Groups and provide access to resources and education to support the education of our team, facilitate dialogue, and foster understanding.
Diligent created the modern governance movement. Our world-changing idea is to empower leaders with the technology, insights and connections they need to drive greater impact and accountability – to lead with purpose. Our employees are passionate, smart, and creative people who not only want to help build the software company of the future, but who want to make the world a more sustainable, equitable and better place.
Headquartered in New York, Diligent has offices in Washington D.C., Baltimore, London, Galway, Budapest, Vancouver, Bengaluru, Munich, and Sydney.
We are a drug free workplace. Diligent is proud to be an equal opportunity employer. We do not discriminate based on race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, childbirth, physical disability, mental disability, age, military status, protected veteran status, marital status, registered domestic partner or civil union status, gender (including sex stereotyping and gender identity or expression), medical condition (including, but not limited to, cancer related or HIV/AIDS related), genetic information, or sexual orientation in accordance with applicable federal, state and local laws. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Diligent's EEO Policy and Know Your Rights. We are committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at recruitment@diligent.com.
To all recruitment agencies: Diligent does not accept unsolicited agency resumes. Please do not forward resumes to our jobs alias, Diligent employees or any other organization location. Diligent is not responsible for any fees related to unsolicited resumes.
