About Us
Diligent is the global leader in modern governance, providing SaaS solutions across governance, risk, compliance, audit and ESG. Empowering more than 1 million users and 700,000 board members and leaders with a holistic view of their organization’s GRC practices so they can make better decisions, faster. No matter the challenge.
At Diligent, you are an agent of positive change. You are joining a team of passionate, smart, creative people who not only want to help build the software company of the future, but who want to make the world a more sustainable, equitable and better place. Be a part of a global community on a mission to make a real impact.
Learn more at diligent.com.
Position Overview:
The Research Analyst will support the ordering and delivery of various Compliance investigative and intelligence cases contracted by Diligent clients through a dedicated central contact location. Candidates should have a customer-centric focus and be able to partner with internal business partners in our sales, customer success, and production teams ensuring an efficient and accurate process. This is a highly visible role that will partner with the internal teams to ensure customer orders are accurately represented and delivered in a timely manner. The analyst may also participate in cases undertaken for our Managed Services clients to include review and adjudication of Global Database Check and Media Monitor results as well as other investigative and client contracted administrative projects as assigned. This position will report directly to a Due Diligence Senior Project Manager within the Managed Services Group (MSG).
Key Responsibilities:
- Provide an excellent customer experience by anticipating and resolving transactional-related customer issues or concerns in a manner that exceeds customer expectations.
- Fact check and reconcile information for accuracy and clarity to ensure quality control of deliverables, including adherence to specific delivery and reporting requirements and billing data, as directed by Diligent supervisors and/or management personnel.
- Coordinate with Sales, Customer Success Management, and Production personnel to help meet customer needs, while managing customer expectations to prevent missed deadlines.
- Track client interactions in company’s project management tracker, ensuring that required notes and progress milestones are accurately recorded.
- Ensure that client transaction records are kept up to date.
- Upon assignment, complete client contracted administrative tasks for specific Client projects ensuring quality in all deliverables.
Required Experience/Skills
- Experience conducting research regarding Anti-Bribery Anti-Corruption (ABAC), Know Your Customer (KYC), Anti-Money-Laundering (AML) preferred. Background in project management, legal services, and direct customer services.
- Bachelor’s degree or equivalent international degree.
- Fluent in English and Spanish, with strong communication skills in English, both verbal and written.
- Able to self-motivate and work independently with analytical focus as well as collaboratively.
- Commitment to quality in work product and superior attention to detail in reviewing data.
- Working knowledge of Microsoft Office Outlook, OneNote, Word, Excel.
Preferred Experience/Skills
- Passion for customer service both internal and external.
- Superior organization and prioritization skills.
- Demonstrated ability to manage workflow to goals and timetables.
- Demonstrated good business judgement based on thorough research.
What Diligent Offers You
- Creativity is ingrained in our culture. We are innovative collaborators by nature. We thrive in exploring how things can be differently both in our internal processes and to help our clients
- We care about our people. Diligent offers a flexible work environment, global days of service, comprehensive health benefits, meeting free days, generous time off policy and wellness programs to name a few
- We have teams all over the world. We may be headquartered in New York City, but we have office hubs in Washington D.C., Vancouver, London, Galway, Budapest, Munich, Bengaluru, Singapore, and Sydney.
- Diversity is important to us. Growing, maintaining and promoting a diverse team is a top priority for us. We foster and encourage diversity through our Employee Resource Groups and provide access to resources and education to support the education of our team, facilitate dialogue, and foster understanding.
Diligent created the modern governance movement. Our world-changing idea is to empower leaders with the technology, insights and connections they need to drive greater impact and accountability – to lead with purpose. Our employees are passionate, smart, and creative people who not only want to help build the software company of the future, but who want to make the world a more sustainable, equitable and better place.
Headquartered in New York, Diligent has offices in Washington D.C., Baltimore, London, Galway, Budapest, Vancouver, Bengaluru, Munich, and Sydney.
We are a drug free workplace. Diligent is proud to be an equal opportunity employer. We do not discriminate based on race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, childbirth, physical disability, mental disability, age, military status, protected veteran status, marital status, registered domestic partner or civil union status, gender (including sex stereotyping and gender identity or expression), medical condition (including, but not limited to, cancer related or HIV/AIDS related), genetic information, or sexual orientation in accordance with applicable federal, state and local laws. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Diligent's EEO Policy and Know Your Rights. We are committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at recruitment@diligent.com.
To all recruitment agencies: Diligent does not accept unsolicited agency resumes. Please do not forward resumes to our jobs alias, Diligent employees or any other organization location. Diligent is not responsible for any fees related to unsolicited resumes.
