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Clarity PPM Administrator
This position will play a crucial role in the support and enhancements of highly visible and strategically significant PPM (Project and Portfolio Management) applications. The candidate must have Clarity PPM technical and functional experience – OR – relevant experience supporting other business applications at a functional and technical level.
Key Responsibilities:
The role requires the candidate to integrate with, and actively contribute to a well-established application and PMO tools support team. Candidate must have good customer facing skills while being able to troubleshoot and problem solve application issues independently.
The ideal candidate will provide excellent end user application support and responsibilities will include:
- Clarity PPM Support and Training – Must have knowledge of the Clarity PPM tool with the ability to train users of a wide range of roles: - PMO Power users/Clarity Leads, Project Managers and Time Entry users.
- Alternately, candidate must have experience supporting enterprise business applications at a functional and technical level in a customer facing capacity.
- Experience with building, deploying, and communicating change through eLearning software.
- Communicate effectively with colleagues and partners in a global company.
- Represent and ensure end users interests when implementing functional changes in partnership with vendor partners and technical teams.
- Monitor a shared support mailbox – work directly with users on Clarity issues.
- Clarity PPM Support – support the needs of the Clarity community at an enterprise level.
- Maintain the Clarity Village Page (companywide workplace communication and document management tool).
- Experience with Document Management system and content creation.
- Candidate is expected to be a self-starter who will actively contribute to the stability, support, and maturity of the product as well as any additional responsibilities supporting corporate applications.
- Maintain existing Clarity website on the company intranet which hosts informational resources, training material, job aids, etc. Create new artifacts on the Clarity website.
- Participate in system updates and upgrades testing and related activities (creation and execution of test scripts, coordination of UAT testing communication, etc.)
- Provide in depth functional and user support to end users
Work Experience and Skills:
- Strong computer skills including Microsoft Office (with advanced proficiency in MS Excel), MS Teams, MS SharePoint, and MS Project.
- Excellent troubleshooting abilities and analytical skills.
- Strong written and verbal communication skills.
- Proactive, self-motivated, detail-oriented, and creative.
- A genuine passion for customer service and the confidence to remain positive and calm under pressure.
- Ability to write and understand SQL Queries (desired but not required).
Education:
Bachelor's Degree in Computer Science or a similar major preferred
