Technical Analyst

IT Technical Analyst

We are looking for candidates with expertise in both Information Technology and Business Administration, who will be responsible for working in partnership with business stakeholders to understand the business need, define/elaborate the scope, document business requirements, and ensure business validation. This role will collaborate with IT teams to implement business requirements through project initiatives and maintenance sprints to enable the business to drive revenue growth and/or maintain compliance.

Responsibilities include:

• Define, develop, and document business requirements for projects in Identity and Access, Directory Services and Authentication in line with current SDLC & project management standards
• Engage with business users to define requirements, prototype functionality and clarify needs
• Plan, facilitate, and conduct requirements gathering sessions, meetings, and presentations
• Works extensively with our team and end users to establish thorough test plans and performs system testing in support of project initiatives.
• Responsible for bug tracking and enhancement documentation. Tests enhancements & bug fixes to ensure desired results are met.
• Hands on approach to problem solving and solution delivery
• Perform other ad-hoc duties in the support of project delivery and business benefit
• Document high-level scope used by development to estimate work effort required for new project initiatives to be presented to senior leadership for governance approval.
• Manage business expectations through prioritization, requirements, user acceptance testing and transparent communication.
• Serve as a liaison between business stakeholders and IT employees and vendor partners to deliver business commitments.
• Collaborate with multiple vendor partners to analyse requirements, appropriately distribute tasks, and track progress to deliver high-quality products on time and within budget.
• Work with other BAs/teams to line up prioritized defect fixes and small enhancements/changes in maintenance sprints.
• Conduct business stakeholder meetings and requirement gathering sessions to construct workflow diagrams and write detailed specifications through iterative design.
• Work with BAs, development, and testing teams to provide clarifications on requirements and to validate the system being developed.

Qualifications

• Bachelor’s degree in Computer Science, IT or another related field.
• Minimum of 4 years of IT experience in a comparable role.
• Understanding of Agile delivery methodology and Scrum.
• Experience with executing technology projects in a Business Analyst capacity in an Agile environment and utilizing AGILE concepts and cadence, including PI Planning, user story creation and Acceptance Criteria writing.
• Excellent interpersonal skills with the ability to build trusting relationships with all team members including business stakeholders and IT team members.
• Experience in applying best practice business and process analysis techniques
• Strong communication skills, both written and verbal
• Strong analytical, presentation, process mapping and requirement gathering skills
• Proficiency in Microsoft Office; strong Excel and PowerPoint skills.
• Highly self-motivated, organized, with excellent time management skills and the ability to multi-task on critical initiatives.
• Demonstrates a sense of urgency and accountability; sets priorities and acts on key issues.
• Ability to work independently to complete assignments in a timely manner
• Strong attention to detail
• Experience with executing testing activities such as test plans and test scripts.
• Change and process-oriented individuals with experience in using proven process re-engineering methodologies.
• Ability to work independently on assignment of moderate to high complexity.
• Demonstrated ability successfully work through ambiguity.