Fast growing startup looking for our next Support Hero!

Compensation: $45K Commensurate with experience
Employment type: full-time

The role:

Digit is the smartest way for anyone to prepare financially for life's needs, wants, surprises and dreams, without changing their daily behavior. This is important because managing personal finances is hard. 65% of Americans couldn’t come up with $2,000 in event of an emergency. National credit card debt is at a record high of over $1 trillion, and 40% of Americans don’t have $400 to spare in case of an emergency. Our mission is to improve people’s financial lives, so they can focus on the rest of their lives.

In order to continue delivering world class service, we are growing our support team. We are looking for highly motivated Associate Support Heroes who advocate for the customer. This team member will be on the frontline using their problem solving and people skills, while working directly with our customers to address their questions. You will employ savvy technical, written and verbal communication skills to help us execute our vision as the company scales.

Here are some ways you'll make an impact:

- Managing high-volume inbound support channels (Email/Social/Phone): You're part of the first line of defense in making sure our customers get the answers and care they need.

- Maintain support team goals and meet individual performance goals: Part of making sure our customers know we love them is making sure we respond to them and keep them updated in a timely fashion.

- Works with team leads to identify and document issues into our Help Center: Our product is constantly changing and it's important to make sure our customers have the most up-to-date information available on changes we've implemented.

- Report bugs affecting customers: A crucial part of our support team is working to identify issues affecting customer and communicating effectively to our engineering team so they can be investigated and resolved.

You possess:

- You're a strong communicator: This is important both for our customers and internally within the company. Our customers need to be spoken to in a manner that is clear and digestible. Strong communication between team members helps us accomplish our goals faster and stay on the same page.

- High emotional intelligence: We've all had a poor customer service experience. It's the worst. We take pride in putting ourselves in the customer's shoes and feeling empathetic towards their situation.

- Tech savviness: Technology improves our lives. We're looking for someone who is consistently on the cutting edge of technology and can explain how something works in a clear-cut manner.

- Strong time management skills: Part of our company culture is owning your work. We do so by executing on the expectations set forth for us by the company and our customers.

- Can give and take candid feedback: We thrive on an environment of improving ourselves through sharing feedback amongst the team.

Are you the candidate we are looking for?

- Fluent in English
- Excellent written and verbal communication skills
- Proficient in typing, able to type at least 45 wpm
- Attention to detail
- BA, BS or equivalent degree
- At least 1 year of experience working in customer service
- At least 1 year experience with Zendesk or similar customer support software
- Flexible. You will be expected to work four weekdays and one weekend day across one of two shifts: 6am-2pm or 11am-7pm. You must be available to work the shift assigned to you.
- Must be able to work in the San Francisco, CA office

What we offer you:

- Competitive salary and stock options
- Career development path with increases in responsibility, project work, and compensation
- 100% paid health insurance coverage from Anthem
- 100% paid vision and dental coverage
- Fertility Benefit
- Catered lunches with unlimited snacks and drinks
- Commuter and wellness benefits
- Flexible vacation policy

About Digit

Digit automates the day-to-day work of managing money so you never even have to think about it. We want to eliminate the stress and anxiety people feel about their finances while helping them build a solid foundation for the future they’re trying to achieve. Our technology combines machine learning, behavioral psychology, and natural language interaction to provide a personal assistant you can trust to work toward your goals while you spend your time and effort on what’s most important in your life.

Digit is a proud equal opportunity/affirmative action employer supporting workforce diversity. We do not discriminate based upon race, ethnicity, ancestry, citizenship status, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), marital status, registered domestic partner status, caregiver status, sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, genetic information, military or veteran status, mental or physical disability, political affiliation, status as a victim of domestic violence, assault or stalking, or other applicable legally protected characteristics. We encourage candidates from all backgrounds to apply and consider qualified applicants regardless of criminal histories, in accordance with the San Francisco Fair Chance Ordinance.

Apply for this Job

* Required
  
  


U.S. Equal Opportunity Employment Information (Completion is voluntary)

Individuals seeking employment at Digit are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.

Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.


Form CC-305

OMB Control Number 1250-0005

Expires 1/31/2020

Voluntary Self-Identification of Disability

Why are you being asked to complete this form?

Because we do business with the government, we must reach out to, hire, and provide equal opportunity to qualified people with disabilities1. To help us measure how well we are doing, we are asking you to tell us if you have a disability or if you ever had a disability. Completing this form is voluntary, but we hope that you will choose to fill it out. If you are applying for a job, any answer you give will be kept private and will not be used against you in any way.

If you already work for us, your answer will not be used against you in any way. Because a person may become disabled at any time, we are required to ask all of our employees to update their information every five years. You may voluntarily self-identify as having a disability on this form without fear of any punishment because you did not identify as having a disability earlier.

How do I know if I have a disability?

You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.

Disabilities include, but are not limited to:

  • Blindness
  • Deafness
  • Cancer
  • Diabetes
  • Epilepsy
  • Autism
  • Cerebral palsy
  • HIV/AIDS
  • Schizophrenia
  • Muscular dystrophy
  • Bipolar disorder
  • Major depression
  • Multiple sclerosis (MS)
  • Missing limbs or partially missing limbs
  • Post-traumatic stress disorder (PTSD)
  • Obsessive compulsive disorder
  • Impairments requiring the use of a wheelchair
  • Intellectual disability (previously called mental retardation)
Reasonable Accommodation Notice

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

1Section 503 of the Rehabilitation Act of 1973, as amended. For more information about this form or the equal employment obligations of Federal contractors, visit the U.S. Department of Labor's Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.