Site Reliability Engineer - London

Live shows make us feel good. They’re a time to hang with our friends, discover new artists or lose ourselves on a dancefloor. We’re on a mission to bring all of this to more fans, more often – and that’s where you come in.

We're looking for a Site Reliability Engineer to join our Engineering team and help shape our new infrastructure to deliver a world-class service and disrupt a global industry. 

At DICE, you’ll be part of the company that’s redefining live entertainment. It’s a place where you can be yourself, influence the culture, and create work that you’re proud of. 

About the role

Our production infrastructure is hosted in Terraform and Kubernetes. We recently moved one of our two Development Kubernetes clusters from AWS to OVH Dedicated Hosts, and our remaining infrastructure is either in AWS, or composed of third-party services, including Stripe. We are fully committed to be Cloud Agnostic, and we avoid using third-party services if we can use something self-hosted. For the same reason, we are avoiding getting vendor-locked to particular Cloud Services. 

As Site Reliability Engineer, you’ll be part of a fully remote team, helping to automate and streamline our processes and operations. You’ll troubleshoot and resolve production issues, ensuring security and stability of our infrastructure.

You’ll be

  • Proactively looking for possible improvements that will shape our new infrastructure.
  • Improving the security and reliability of the platform.
  • Supporting production during the on-call rotations.
  • Working with teams across the business to improve DICE services through testing and release procedures.
  • Creating sustainable systems and services through automation and improvements.

You are

  • Passionate, humble and talented.
  • A fan of music and culture.
  • Actively responsible.
  • Proactive in identifying problems, performance bottlenecks and areas for improvement.

You’ll need

  • Extensive experience of AWS or similar, ie Google Cloud and Azure.
  • Solid knowledge of Kubernetes, Helm and Puppet.
  • Proven experience with Bare Metal servers and Xen Hypervisor.
  • Experience in Linux and Network Debugging.
  • Deep knowledge of Terraform. Experience using it with terragrunt is a plus.
  • Experience using monitoring solutions, including Prometheus, SysDig, Zabbix and Datadog.
  • Solid knowledge of Kubernetes Operators, including Prometheus-operator and Spark-operator.
  • Experience with Mutating Admission Webhooks.
  • An understanding of Mongo, Postgres, Kafka and Redis. The ability to perform basic operations in these programs, such as dumping and restoring, is a plus.
  • A basic understanding of networking security, ie Heartbleed.

About DICE

Our teams work from London, New York, Los Angeles, Barcelona, Paris, Berlin and Milan. We’re building products that will revolutionise the industry for fans, artists and venues – and we’re growing fast. Read about our global expansion and our ongoing mission to transform ticketing. 

We know that having a variety of perspectives makes us a better company – it’s why we strongly encourage members of underrepresented communities to apply. Find out how we’re creating a more diverse, equitable and inclusive DICE

Our benefits

  • Unlimited holiday
  • Private health insurance
  • Workplace pension
  • Free therapy and coaching

During the pandemic, we’ve learnt that working from home can help us focus, but many of us are missing the buzz of the office. We’re still figuring out the best way for us all to work together in the future, and we’ll involve the whole team in any decisions we make.

Application process

Our process usually involves a quick chat on the phone, a portfolio review or task and a couple of interviews where you’ll meet the people you’ll work with. We’ll keep you fully informed along the way.

For information on how we use your data, please view our Candidate Privacy Policy.



Apply for this Job

* Required

resume chosen  
(File types: pdf, doc, docx, txt, rtf)
cover_letter chosen  
(File types: pdf, doc, docx, txt, rtf)

Diversity, Equity and Inclusion at DICE

⭐️ We’re committed to a better DICE through Diversity. We stand for fostering a culture that is fair and building a community where everyone feels included.

If you’d like to, please share some additional information about yourself with us. By collecting this information, it helps us to understand more about the people applying to DICE and ensure we are reaching and hiring diverse talent.

Please note, these questions are voluntary and you do not have to take part. Any answers you give will not affect any part of our application process.

All monitoring data is classified as personal data under the Data Protection Act and will be treated confidentially. We will only use this information for statistical purposes. For more information please refer to the DICE Privacy Policy ⭐️ 

Please select your gender identity

Please select your race and/or ethnic identity/identities

What sexual orientation do you identify with?

Do you live with a disability (according to the definition of disability)? (Select one)

Do you have an identified neurodiversity? (Select one)

Please reach out to our support team via our help center.