About Dialpad

Ai that means business

Dialpad pioneered the first Ai-powered customer communications platform that now serves as the secure foundation for all Dialpad products. By bringing all conversations together in one place, businesses of all sizes in any industry can instantly unlock the power of Ai to unite people, automate tasks, streamline workflows, collect data-driven insights, and turn conversations into opportunities that drive growth. Supported by notable investors like Andreessen Horowitz, Google Ventures, and ICONIQ, Dialpad is a dynamic force in AI technology with a rapidly expanding presence. Visit dialpad.com to learn more.

About the team

Dialpad’s Product Engineering organization is responsible for building and maintaining the customer-facing features at scale across all of our cloud-native products and services. Every day, millions of users across the world leverage our technology to communicate effectively and efficiently. 

Every engineer on our global engineering team is given the opportunity to take ownership of a large portion of the product where they’re able to see immediate results. Combining natural language processing and artificial intelligence with world-class cloud computing, the things you’ll create at Dialpad will shape the future of work—enabling companies to work from anywhere and making business communication more human.

 

Your role
Dialpad is seeking a talented and experienced Senior Backend Engineer to join the growing team on a mission to build a new experience, reporting directly to the VP of Engineering. The ideal candidate is a self-starter with a strong desire to deliver a high-quality, high-performance, scalable, backend using modern technologies, willing to make an impact while contributing to a cross-functional team.

This is a high-impact role directly representing significant contributions to Dialpad’s revenues and is of particular strategic importance.

What you’ll do  

  • Create a long term technical vision for this new backend, while defining steps to deliver value in shorter term phases.
  • Write clear and complete architectural design documents which are easily understood by other team members.
  • Provide  estimates on technical resources and requirements necessary to plan and begin development.
  • Develop well-tested features with appropriate test hooks resulting in low defect reports and faster engineering throughput.
  • Review technical designs to ensure features / products are well-integrated and fully meet business needs.
  • Participate in code reviews, design discussions, and other team activities to ensure high-quality software delivery.
  • Perform unit and end-to-end testing.
  • Constantly optimize the architecture for maximum speed and scalability.
  • Ensure that features are shipped on-time and with the highest quality.
  • Troubleshoot and debug issues with existing features, as needed
  • Stay up-to-date with the latest backend platform technologies and best practices, and contribute to the continuous improvement of our engineering processes and tools.
  • Ensure that features are shipped on-time and with the highest quality.
  • Mentor engineers and help them grow their skills, expertise, and technical responsibilities.
  • Continue contributing to fun projects meant to delight users!

Skills you’ll bring  

  • 8+ years of experience in backend software engineering.
  • Bachelor’s or Master’s degree in Computer Science or related field, or equivalent in experience
  • Experience working with Java and Python is preferred.
  • Strong experience working with Microservices, Serverless Architectures.
  • Strong experience working with Containerization and Orchestration, in the Cloud  [Google Cloud Platform is a plus].
  • Working knowledge of of unit test and integration test frameworks
  • Good understanding of web technologies such as HTML, CSS, Javascript, RestFul APIs, web application frameworks
  • Experience with performance and optimization problems and a demonstrated ability to both diagnose and prevent them.
  • Strong debugging and troubleshooting skills.
  • Strong communication and collaboration skills.
  • Experience with highly agile and iterative development processes.
  • Experience with GraphQL is a plus.
  • Experience with mentoring engineers and helping them grow their skills
  • Our Tech Stacks: Java backend with RESTful interfaces, Postgres, Redis, Couchbase, Kafka, PHP, Web application containers like Tomcat.  Python backend on Google Cloud Platform (AppEngine, Datastore , BigQuery, Dataflow, Memcache, Cloud Tasks, Pub / Sub),  Vue.js/Vuex frontend running natively in Electron

Dialpad benefits and perks

Professional development
Dialpad offers reimbursement for expenses related to professional development, up to an annual limit per calendar year.

Culture
We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent. 

Compensation and equity
Teamwork makes the dream work, and Dialpad offers competitive salaries in addition to stock options because each and every Dialer participates in our success.

Diversity, Equity, and Inclusion (DEI) at Dialpad

At Dialpad, we are passionate about Doing the Right Thing. This means we are committed to building a values-driven culture that celebrates identity, inclusion and belonging. As a global company, it’s our responsibility to come together to create a culture where all Dialers can Work BeautifullyDelight Our Users, and Innovate Continuously to bring our world-class product to life. 

Every Voice Matters at Dialpad. We build community through our Employee Resource Groups, company-wide celebrations, service days, and a robust internal learning & development program focused on the success of our Dialers.

Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.

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