Work beautifully

Dialpad is where work comes together—one, beautiful workspace for anywhere communication & collaboration. With the industry’s most innovative business phone system, unlimited text and team messaging, one-click video meetings, and the world’s most advanced AI Contact Center—Dialpad is completely transforming how the world works together.

About the team

Dialpad’s Project Manager will be  instrumental in the success and retention of our customers. In this role, you’ll combine your problem solving skills and inherent motivation to help others, to delight and assist our customers from their first call to their last (if there is one)!

Dialpad’s Professional Services team plays an essential role in educating customers on Dialpad products. This team aligns closely with Sales, Customer Success and Support to constantly improve our product deployment and change management process.

Your Role

As a Project Manager, you’ll own Dialpad’s goals in growing the value and adoption of the suite of Dialpad products and services. You’ll work closely with Sales, Customer Success and Support to monitor projects to ensure we are meeting customer expectations for delivery. You’ll also help create deployment plans in Smartsheet that allows for accurate and realistic status updates.

This position reports to our Senior Manager, Professional Services and has the opportunity to be based in our Kitchener, Waterloo, ON, Raleigh, NC, Denver, CO or Phoenix, AZ Office.

What you’ll do:

  • Work directly with our customers and lead their deployments.
  • Manage all aspects of the Dialpad deployment process and platform configuration.
  • Partner with Sales, Customer Success and Support to ensure that our customers have the best experience possible as they get set up with Dialpad
  • Host end-user and admin training sessions for our customers to get them educated on Dialpad products and assist with change management

Skills you’ll bring:

  • 3-5 years of Project Management experience
  • Experience with Salesforce and Smartsheet

Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.

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