As the only truly unified cloud communications platform that integrates both UCaaS and CCaaS (contact center), Dialpad is on a mission to prove that employees don’t need to be in the office, stuck at a desk, or wearing pants to be 110% effective at their job. Our patented Voice Intelligence technology is embedded in every call to transcribe conversations, capture action items, provide coaching, analyze sentiment, and more—in real time.

 

Who we are

At Dialpad, work isn’t a place you go, it's a thing you do. And we don’t just build products for everywhere workers—we are everywhere workers. With offices in the Bay Area, Austin, Raleigh, Vancouver, Waterloo, Tokyo, London, Sydney, and Bangalore, along with remote workers around the world, we are dedicated to building a diverse workforce, where each individual is welcomed and valued for their personhood and contribution.

 

With a $1.2 billion valuation and over $250 million in funding from Google Ventures, Andreessen Horowitz, OMERS Growth Equity, ICONIQ Capital, Felicis Ventures, Work-Bench, Scale Ventures, and other top VCs, Dialpad attracts top talent from leading tech companies, and every member of our team plays an essential role in creating dynamic products that enable workers to collaborate and be productive from anywhere.

 

The team

Every engineer on our global Engineering team is given the opportunity to take ownership of a large portion of the product where they’re able to see immediate results. Combining natural language processing and artificial intelligence with world-class cloud computing, the things you’ll create at Dialpad will shape the future of work—enabling companies to work from anywhere and making business communication more human. 

 

What you will achieve

 

In your first 30 days: 

  • Proactively monitor and take action to the alerts on Dialpad’s telephony and infrastructure platforms by executing standard resolution measures from the Incident Playbook.
  • Identify when monitoring and alerts indicate incidents and assume ownership of the closure of these incidents
  • Effectively communicate the status of incidents to the different stakeholders like Business, Customer support, etc
  • Work with Engineering teams to quickly resolve the incidents
  • Create tickets when incidents uncover a systemic problem in the platform and assign the tickets to the right stakeholder
  • Be part of the feedback loop to iteratively improve and optimize the monitors, alerts and standard procedures in the Incident playbook

Further On: 

  • Continue to iterate and improve the process and systems for better performance and optimizations.  
  • Working partnership the QA team as and when needed to validate new releases

Who you are

 

You are an experienced system administration or technical operations of a high scale production environment with 7+ years of experience. Leveraging strong working knowledge of computer networks (TCP, SSL, VPN, DNS & ICMP) and knowledge of linux systems, shell scripting.  With Strong english oral and written communication skills to partner with the Global Team. While having experience creating and maintaining technical documentation.

Bonus Skills:

  • A moderate ability to write code in any of Ruby, Python, Java, Go, JavaScript, or C, and a desire to get better at coding
  • One or more of the following certifications: CCENT, Network+, Linux+ or equivalent
  • Experience working with clouds like GCP, AWS

 

Benefits

 

Culture

We’ve been named a Top Workplace seven times because we truly live and breathe our culture. In alignment with one of our core values, “Skill & Will,” we strive to bring on only the most passionate and talented people to our team. Collectively, Dialers work together to solve problems that help the everyday worker. We foster a collaborative environment where people are elevated, wins are celebrated, and development is encouraged. 

 

Compensation and Equity

Teamwork makes the dream work. Recognizing that our talented and committed team members drive our success, Dialpad offers competitive salaries in addition to stock options because each Dialer participates in our success.



Healthcare and Wellness

Stay healthy and happy! All employees will be covered with medical insurance along with up to five dependent members of the family. We even offer a monthly stipend to help cover your gym membership costs and offer a variety of wellness events to attend. Who wants to join a fitness class, a zen session, or a cooking class? That and more are available to all Dialpad employees!

 

Equity, Balance, and Belonging

At Dialpad, we value the humanity that makes each of us unique. We strive to ensure everyone is supported equitably, and Dialers are free to bring their full selves to work each day, and celebrate others doing the same. We champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

 

Flexible Work Accommodations 

These days, it’s business as unusual. That’s why we offer a monthly stipend to help cover your cell phone and home internet. We also cover costs for home office equipment and encourage employees to take advantage of our generous time off and vacation policy. 

 

Education

We believe in your future as much as you do! That's why we offer a yearly stipend for continued learning and education expenses.



Dialpad is an equal opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.

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