Your role as Member Success Advocate

Reporting to Alice Brovkin, Manager, Customer Success, the mission of the Member Success Advocate is ensuring the satisfaction of our beloved customers and members. This position is a 6-month temporary contract with a possibility of extension. 

What you’ll be doing: 

  • Assisting members in managing their Dialogue account 
  • Effectively and appropriately handling customer queries in order to increase customer loyalty
  • Acting as a voice of our members by providing valuable insights into our product, engineering, customer success and medical teams
  • Building relationships and trust with members through open, empathetic and interactive communication

We'd love to hear from you if you have:

  • You have a college or university diploma 
  • You demonstrate ease in building positive interpersonal relationships
  • You have exceptional communication skills (spoken and written) in French and English 
  • You are very detail-oriented and impressively resourceful
  • You are comfortable managing various tasks and solving problems in a timely and calm manner
  • You are motivated by an environment that promotes positivity and creative problem solving
  • You have experience working in customer service, communication, sales or any related experience

Please note that as we serve customers across Canada, bilingualism is essential for this position. You may be required to communicate in French and English.

About Dialogue

Dialogue is the #1 virtual care provider in Canada. By developing our Integrated Health Platform🅫, we provide exceptional online health and wellness programs (primary care, mental health, iCBT, EAP, and wellness) to organizations that want to improve the wellness of their employees and families.

When it comes to our work, we set the bar high. Together, we’re transforming health and helping millions improve their well-being. We’re firm believers that great people don’t settle on:

Impact
Community
Growth
Excellence

Feel like you can make a difference? Good news, we saved you a seat! 

Come as you are. As a proud equal opportunity employer, Dialogue is dedicated to creating a diverse and inclusive workplace for everyone. Qualified applicants will be considered regardless of citizenship, ethnicity, race, colour, religion, gender, gender identity or expression, sexual orientation, disability, age, or veteran status. Applicants who require specialized accommodation are encouraged to contact accessibility@dialogue.co.

Apply for this Job

* Required
resume chosen  
Dropbox Google Drive
(File types: pdf, doc, docx, txt, rtf)
Cancel
cover_letter chosen  
Dropbox Google Drive
(File types: pdf, doc, docx, txt, rtf)
Cancel
Sondage de Dialogue sur les caractéristiques sociodémographiques | Dialogue’s Demographics Survey

La version anglaise suivra | The English version will follow

Nous vous invitons à remplir ce sondage sociodémographique optionnel pour nous aider à évaluer nos efforts en matière de diversité, d’équité et d’inclusion, à mesure que nous continuons à constituer des équipes reflétant les communautés que nous servons. L’envoi de ce formulaire est volontaire. Par conséquent, votre décision de participer ou non au sondage n’affectera en rien votre candidature.

Vos réponses demeureront totalement anonymes. En outre, les renseignements obtenus ne serviront à aucune décision d’embauche et ne pourront être utilisés que pour évaluer nos pratiques d’embauche et comprendre l’efficacité de nos efforts pour créer une entreprise plus diversifiée et inclusive.

Si vous avez des questions sur la collecte ou l’utilisation de ces renseignements, veuillez nous écrire à jobs@dialogue.co.  

We invite you to complete this optional demographics survey to help us evaluate our diversity, equity, and inclusion efforts as we continue to build teams reflective of the communities we serve. Submission of this form is voluntary. Therefore, your decision to participate or decline in the survey will in no way affect your job application.

Your responses will remain 100% anonymous. Moreover, the information obtained shall not inform any hiring decision and may only be used to assess our hiring practices and understand the efficacy of our efforts to create a more diverse and inclusive company.

If you have any questions about the collection or use of this information, please contact jobs@dialogue.co.

Quel âge avez-vous? | What is your age? (Select one)








À quel genre vous identifiez-vous? | To which gender do you identify? (Select one)





À quelle orientation sexuelle vous identifiez-vous? | To which sexual orientation do you identify? (Select one)








À quelle appartenance ethnique vous identifiez-vous (sélectionnez toutes les options applicables)? | To which ethnicity do you identify (mark all that apply)?














Vous identifiez-vous comme étant un(e) ancien(ne) combattant(e)? | Do you identify as a veteran? (Select one)



Avez-vous un handicap (sélectionnez toutes les options applicables)? | Do you have any disability (mark all that apply)?






Enter the verification code sent to to confirm you are not a robot, then submit your application.

This application was flagged as potential bot traffic. To resubmit your application, turn off any VPNs, clear the browser's cache and cookies, or try another browser. If you still can't submit it, contact our support team through the help center.