Your role as Care Coordinator, Evening and weekends

Dialogue is looking for a Care Coordinator (Evening and Weekends) to take part in our mission to help people improve their wellbeing. Working closely with Emilie Deschênes, Team Lead of Care Coordinators, your role will be to act as a primary point of contact for our members to support operations during evenings & weekends. Want to join our exceptional multidisciplinary team in an evolving industry? Good news, we saved you a seat!

What you’ll be doing: 

  • Represent the first point of contact between the patient and the medical team 
  • Liaising between the medical & technical support teams to help patients and providers through various medical, technical or logistical issues 
  • Manage crises, monitor operations during the night, and provide technical support 
  • Find the most appropriate resource for the patient to deliver an unforgettable
    experience 
  • Commitment to guaranteeing total customer satisfaction
  • You will be responsible for patient safety in your member-facing role

Please note that as we serve customers across Canada, bilingualism is essential for this position. You may be required to communicate in French and English.

We’d love to hear from you, if you have:

  • Personality traits: autonomy, attention to detail, instigator, positive attitude 
  • Available to work night shifts evenings on weekdays and weekends as part of our night team’s schedule rotation
  • Ability to manage crises and solve problems quickly and calmly 
  • Strong communication skills
  • Work experience in the healthcare system and/or working night shifts (an asset) 
  • Motivated by a dynamic work environment, focused on the patient experience 
  • Excited to be a part of an innovative workplace 
  • Strong computer skills

At Dialogue, your well-being is our priority

Taking care of others also means taking care of our team. We’ve got you covered!

  • A fully funded benefits plan for our part-time (21+ hrs) and full-time employees
  • Unlimited access to a variety of Dialogue's programs for you and your immediate family 
  • 4 weeks of vacation, 9 wellness days, and 1 paid volunteer day for our full-time employees
  • A team of bright, hard-working, and caring people to foster your growth!

About Dialogue

Dialogue is the #1 virtual care provider in Canada. We’ve helped more than 48,000 organizations up their wellness game through our Integrated Health Platform™, which offers a wide range of services, including primary care, mental health, employee assistance program (EAP), and wellness. Discover the true definition of humanized healthcare™ with our team to guide you at every step of the way.

Come as you are. As a proud equal opportunity employer, Dialogue is dedicated to creating a diverse and inclusive workplace for everyone. Qualified applicants will be considered regardless of citizenship, ethnicity, race, colour, religion, gender, gender identity or expression, sexual orientation, disability, age, or veteran status. Applicants who require specialized accommodation are encouraged to contact accessibility@dialogue.co.

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Sondage de Dialogue sur les caractéristiques sociodémographiques | Dialogue’s Demographics Survey

La version anglaise suivra | The English version will follow

Nous vous invitons à remplir ce sondage sociodémographique optionnel pour nous aider à évaluer nos efforts en matière de diversité, d’équité et d’inclusion, à mesure que nous continuons à constituer des équipes reflétant les communautés que nous servons. L’envoi de ce formulaire est volontaire. Par conséquent, votre décision de participer ou non au sondage n’affectera en rien votre candidature.

Vos réponses demeureront totalement anonymes. En outre, les renseignements obtenus ne serviront à aucune décision d’embauche et ne pourront être utilisés que pour évaluer nos pratiques d’embauche et comprendre l’efficacité de nos efforts pour créer une entreprise plus diversifiée et inclusive.

Si vous avez des questions sur la collecte ou l’utilisation de ces renseignements, veuillez nous écrire à jobs@dialogue.co.  

We invite you to complete this optional demographics survey to help us evaluate our diversity, equity, and inclusion efforts as we continue to build teams reflective of the communities we serve. Submission of this form is voluntary. Therefore, your decision to participate or decline in the survey will in no way affect your job application.

Your responses will remain 100% anonymous. Moreover, the information obtained shall not inform any hiring decision and may only be used to assess our hiring practices and understand the efficacy of our efforts to create a more diverse and inclusive company.

If you have any questions about the collection or use of this information, please contact jobs@dialogue.co.

Quel âge avez-vous? | What is your age? (Select one)








À quel genre vous identifiez-vous? | To which gender do you identify? (Select one)





À quelle orientation sexuelle vous identifiez-vous? | To which sexual orientation do you identify? (Select one)








À quelle appartenance ethnique vous identifiez-vous (sélectionnez toutes les options applicables)? | To which ethnicity do you identify (mark all that apply)?














Vous identifiez-vous comme étant un(e) ancien(ne) combattant(e)? | Do you identify as a veteran? (Select one)



Avez-vous un handicap (sélectionnez toutes les options applicables)? | Do you have any disability (mark all that apply)?






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