The Senior IT Operations & Security Specialist role at Dialogue

Reporting to the IT Team Lead, the mission of the Senior IT Operations & Security specialist is to build and maintain operational excellence in IT, Tech Support & Security.

What you’ll be doing: 

  • Performing support (L2, L3) related to application, IT and security requests and incidents - virtually and onsite 
  • Owning operational processes such as multi-level support for IT services, Application technical support and cloud SaaS
  • Maintaining service level agreement targets and working with stakeholders to improve support and security activities
  • Managing and executing IT Projects delivery (M&A ,Integrations, Automations, Deployments, Compliance)
  • Leading and coaching team members to work efficiently and maintain a high quality of service 

We'd love to hear from you if you have:

  • 7+ years of experience in IT including experience in Security and Application support 
  • Working knowledge of Google Workspace, Endpoint Security System, MDM Solution, Cloud Infrastructure, Identity Platform, Git, Jira, MacOS. Previous scripting experience and knowledge of a programming language such as SQL is desirable.
  • Strong experience in incident management, request management and troubleshooting distributed systems 
  • Good communication skills in French and English (Written and spoken);

At Dialogue, your well-being is our priority

Taking care of others also means taking care of our team. We’ve got you covered!

  • A fully funded benefits plan, including a wellness reimbursement program
  • Unlimited access to a variety of Dialogue’s programs for you and your immediate family
  • 4 weeks of vacation, 9 wellness days and 1 paid volunteer day
  • A hybrid work approach that involves 3 days per week in our beautiful Montreal office
  • Access to a custom learning program, including an allocated budget for continuous external training
  • Short and long-term incentive plans
  • An optional parental benefits program

About Dialogue

Dialogue is the #1 virtual care provider in Canada. By developing our Integrated Health Platform🅫, we provide exceptional online health and wellness programs (primary care, mental health, iCBT, EAP, and wellness) to organizations that want to improve the wellness of their employees and families.

When it comes to our work, we set the bar high. Together, we’re transforming health and helping millions improve their well-being. We’re firm believers that great people don’t settle on:

Impact
Community
Growth
Excellence

Feel like you can make a difference? Good news, we saved you a seat! 

Come as you are. As a proud equal opportunity employer, Dialogue is dedicated to creating a diverse and inclusive workplace for everyone. Qualified applicants will be considered regardless of citizenship, ethnicity, race, colour, religion, gender, gender identity or expression, sexual orientation, disability, age, or veteran status. Applicants who require specialized accommodation are encouraged to contact accessibility@dialogue.co.

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Sondage de Dialogue sur les caractéristiques sociodémographiques | Dialogue’s Demographics Survey

La version anglaise suivra | The English version will follow

Nous vous invitons à remplir ce sondage sociodémographique optionnel pour nous aider à évaluer nos efforts en matière de diversité, d’équité et d’inclusion, à mesure que nous continuons à constituer des équipes reflétant les communautés que nous servons. L’envoi de ce formulaire est volontaire. Par conséquent, votre décision de participer ou non au sondage n’affectera en rien votre candidature.

Vos réponses demeureront totalement anonymes. En outre, les renseignements obtenus ne serviront à aucune décision d’embauche et ne pourront être utilisés que pour évaluer nos pratiques d’embauche et comprendre l’efficacité de nos efforts pour créer une entreprise plus diversifiée et inclusive.

Si vous avez des questions sur la collecte ou l’utilisation de ces renseignements, veuillez nous écrire à jobs@dialogue.co.  

We invite you to complete this optional demographics survey to help us evaluate our diversity, equity, and inclusion efforts as we continue to build teams reflective of the communities we serve. Submission of this form is voluntary. Therefore, your decision to participate or decline in the survey will in no way affect your job application.

Your responses will remain 100% anonymous. Moreover, the information obtained shall not inform any hiring decision and may only be used to assess our hiring practices and understand the efficacy of our efforts to create a more diverse and inclusive company.

If you have any questions about the collection or use of this information, please contact jobs@dialogue.co.

Quel âge avez-vous? | What is your age? (Select one)








À quel genre vous identifiez-vous? | To which gender do you identify? (Select one)





À quelle orientation sexuelle vous identifiez-vous? | To which sexual orientation do you identify? (Select one)








À quelle appartenance ethnique vous identifiez-vous (sélectionnez toutes les options applicables)? | To which ethnicity do you identify (mark all that apply)?














Vous identifiez-vous comme étant un(e) ancien(ne) combattant(e)? | Do you identify as a veteran? (Select one)



Avez-vous un handicap (sélectionnez toutes les options applicables)? | Do you have any disability (mark all that apply)?






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