Position: Healthcare_Account Manager/Senior Account Manager
Reports to: Director
Role Location: Shanghai

 

About Us

History

Our founder, industry pioneer Madeline DeVries, built the agency on a promise to treat our clients’ businesses like our own. We carry out her legacy every day. Our unwavering commitment to her standards of client success has resulted in a 40-year track record of delivering big, bold, business-moving outcomes for iconic consumer brands.

Global Reach

DeVries Global is a mid-sized agency and proud member of the Interpublic Group (IPG) – a leading provider of marketing solutions with a roster of world-class agencies across the marketing spectrum in all major world markets. With HQ in New York City, locations include Beijing, Berlin, Hong Kong, London, Shanghai, Singapore, and Taipei.

The agency’s mission is to decode culture to create the influence that propels brands to win, and our culture-led approach truly informs everything we do, from brand planning to earned to influencer marketing to measuring impact and has resulted in multiple award-winning campaigns. Our teams specialize in rich, insight-based storytelling​, data-led influencer marketing​, and helping clients create a more aspirational position in the market. DeVries Global works across the full spectrum of consumer, healthcare categories including Healthcare, Wellness, Auto, F&B, Lifestyle, and continues to leverage a deep heritage and expertise in beauty.

Who We’re Looking For:

Account Manager/Senior Account Manager manages accounts while building their proficiency and the necessary skills needed to lead and manage teams. He / She supervises multiple projects and team members, provides tactical counsel to clients, and manages the appropriate implementation on a variety of projects on a timely, deadline-focused basis.  

 

PRIMARY RESPONSIBILITIES

Client

  • Serve as a key day-to-day client contacts and response client requests quickly and adeptly
  • Earn the confidence of main client contacts
  • Demonstrate a solid understanding of client’s business and industry
  • Develop an in-depth understanding to different client contacts and propose proper ideas/directions/suggestions to their projects based on their needs and preference
  • Develop long term plans and program recommendations for clients
  • Keep client programs on schedule and ensure all deadliness are met
  • Provide client counsel on tactical matters, linked to strategic plans
  • Generate new ideas and opportunities to ensure client program success
  • Develop and deliver client presentations
  • Lead regular client calls and provide account activity updates
  • Manage day-to-day activation expenses to ensure that teams are staying on budget and be able to flag issues to senior managers in a timely manner
  • Liaises with cross-agency team on an ongoing basis

Media

  • Assist with development of media strategies
  • Know the industry issues that directly and indirectly affect the client
  • Demonstrate a well-developed knowledge of relevant client media
  • Generate ideas for media outreach and pitch efforts
  • Pitch media persuasively and make pitch recommendations
  • Write and/or edit media relations materials
  • Qualify media inquiries and elevate important positive and negative feedback appropriately to team and client as necessary
  • Work with media for in-depth collaboration with full and comprehensive communcation
  • Direct and supervise the logistics of events (eg: satellite media tours, desk side briefings, editor events, etc.)
  • Supervise media list development

Writing

  • Contribute to the development of strategic client plans, proposals, releases, customer profiles and other press materials
  • Account for quality control and final review of all letters, memos, meeting reports, and client materials
  • Work with media to develop in-depth industrial analysis based on client’s business
  • Counsel staff in the areas of writing and editing as necessary

 

Team Management

  • Develop work plan of junior team members ,train and develop staff and conduct performance reviews
  • Organize team brainstorming and assign work according to members' profile
  • Ensure quality work from team in order to meet/exceed client expectations
  • Be involved in staffing of team, including reviewing resumes and interviewing candidates
  • Serve as a role model to other team members
  • Attend account reviews and staff meetings – provide ongoing communications and feedback
  • Successfully contribute to the growth of existing accounts
  • Track team results against client’s goals
  • Actively participate in agency development and assist with new business
  • Effectively communicate and manage up to senior team members about client or internal team issues and successes
  • Relay client and senior management feedback on work and performance with junior staff
  • Involved in staffing of team, including reviewing resumes and interviewing candidates

 

Administrative Support

  • Create accurate budget estimates for client for long term and short term programs
  • Track/enter time in a precise and timely manner
  • Monitor group budgeting, revision, and account assignments
  • Perform other administrative tasks as assigned

 

QUALIFICATIONS

 

Education

  • Bachelor's Degree

 

Professional Experience

  • 6-8 years related professional experience in healthcare product/corporate practice

 

Success Factors

  • Can turn ideas into workable plans
  • Can convey ownership of assigned projects to junior team members
  • Demonstrates the ability to resolve conflicts
  • Can mobilize and motivate team
  • Able to work independently
  • Excellent oral and written business communication skills
  • Aptitude for financial analysis
  • Can complete challenging projects within set parameters
  • Exceptional judgment when working with team members, client contacts and vendors
  • Established skills in planning and crisis communication
  • Instills confidence with clients and colleagues
  • Commitment and dedication to the agency’s success as well as individual career
  • Desire to pursue learning and self development; participates in required and voluntary professional development programs.
  • Can skillfully leverage the power of technology to support work

 

KPI

  • Achieve the revenue target align with company’s target

 

 

DeVries Perks

For you to create the best work of your life, it’s important for us to give you the best experience. Being part of Golin Shanghai means:

  • Supplementary Medicare Schemes
  • 18 days Annual Leave and 5 days Paid Sick Leave
  • Birthday Leave and Gift
  • Meal and Sport Allowance
  • Festival Activities and Gift
  • Annual Health Check
  • Anniversary Bonus

We are proud to be an equal opportunity employer. We are committed to building a culture where all employees are seen as equal, are respected and where all opinions are heard. We take pride in our inclusive hiring, as well as our diverse workforce and we welcome applications from all qualified candidates.

Personal data held by DeVries relating to employment applications will be used in accordance with our Recruiting Privacy Statement, which is available on our website.

Due to the large number of applications received, we apologize if we are unable to provide a response or feedback on unsuccessful applications. We appreciate the time taken to apply for the role and your recent interest in DeVries.

We make our careers website accessible to any and all users. If you need an accommodation to participate in the application process, please contact us at JobAppAccommodation@ipgdxtra.com. This email address is not for general employment inquiries or vendors; rather it is strictly for applicants who require special assistance accessing our employment website. Due to volume, messages sent to this email address that are not related to an accommodation cannot be answered.

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