DevRev
DevRev is a platform purpose-built for SaaS and technology companies, helping back-office development match the rapid pace of front-office customer relationships. Our mission is to bring end users, support engineers, product managers, and developers together, making it effortless to do what matters most — and creating a company-wide culture of product and customer-centricity.
Unlike generic tools, DevRev took a blank canvas approach to collaboration, search, GenAI, and analytics, enabling SaaS companies to ship faster for the largest business impact — with continuous development, roadmapping, prioritization, customer engineering, and more. DevRev is used across departments in thousands of companies and can coexist with or replace your tools, bringing information symmetry, streamlining collaboration, and converging teams.
DevRev was founded in October 2020 and raised over $85 million in seed money from investors such as Khosla Ventures and Mayfield, making it the largest in the history of Silicon Valley. It is led by its co-founder and CEO, Dheeraj Pandey, who was previously the co-founder and CEO of Nutanix, and by Manoj Agarwal, DevRev's co-founder and former SVP of Engineering at Nutanix. DevRev is headquartered in Palo Alto, California, and has offices in seven global locations.
Job Description
We are an untraditional SaaS revenue organization, built to support a rapidly scaling technology start-up driven by product-led-growth and sales (PLG / PLS). We are looking for top talents to build and scale in the EMEA market.
Activities related to this role will, for example, include:
- Act as a technical authority, providing in-depth knowledge and expertise in our product/service offerings.
- Collaborate with the sales team to understand customer requirements and align technical solutions to meet their needs.
- Conduct product demonstrations and presentations to potential clients, showcasing the technical features and benefits of our solutions.
- Work closely with clients to understand their technical challenges and propose effective solutions.
- Dive into technical challenges, conducting proof-of-concept exercises, and providing hands-on support to ensure successful implementation.
- Play a key role in building and leading a high-performing global sales engineering team.
- Mentor and guide team members, fostering a collaborative and innovative team culture.
- Collaborate with cross-functional teams, including sales, product development, and customer support, to ensure a seamless customer experience.
- Provide technical support during the sales cycle, including responding to technical queries, creating technical documentation, and collaborating on proposals.
- Stay current with industry trends, emerging technologies, and competitor products to ensure our solutions remain competitive in the market.
Ideal Candidate Qualifications:
- Experienced pre- Sales Engineer with proven track record to SaaS, IT/ B2B technology companies, ideally with CRM Industry Knowledge.
- Technical Proficiency: Strong understanding of CRM systems and related technologies, including cloud platforms, databases, APIs, and integration methods.
- Proficiency in programming languages (SQL), familiarity with DevOps, Support practices can be beneficial.
- (CRM) Implementation Experience: Hands-on experience in deploying, configuring, and customizing CRM solutions (e.g., Salesforce, Microsoft Dynamics, Zendesk, others) to meet customer requirements.
- Problem-Solving Skills: Ability to troubleshoot complex technical issues related to software integrations, data migrations, performance optimizations, etc.
- Consultative Approach: Capability to collaborate with sales teams, supporting teams, potential partners and customers to understand business pain and business requirements and recommend technical solutions that align with those requirements.
- Pre-sales Support: Experience in providing technical pre-sales support, including product demonstrations, proof-of-concepts, proof of values and technical presentations to potential customers.
- Customer Focus/ Centricity: Strong customer service orientation with a focus on delivering prto-active and exceptional technical support and fostering positive customer relationships.
- Project Management Skills: Ability to manage and prioritize multiple projects concurrently, ensuring timely delivery and customer satisfaction.
- Continuous Learning: Willingness to stay updated with industry trends, new CRM features, and emerging technologies to provide innovative solutions to customers.
- Collaborative Team Player: Effective communication and teamwork skills to collaborate with cross-functional teams, including sales, product management, and customer success.
- Analytical Mindset: Capability to analyze data and performance metrics to optimize CRM systems and drive business outcomes for customers.
- Adaptability and Agility: Ability to adapt quickly to changing requirements and technologies in a fast-paced environment.
Culture
The foundation of DevRev is its culture -- our commitment to those who are hungry, humble, honest, and who act with heart. Our vision is to help build the earth’s most customer-centric companies. Our mission is to leverage design, data engineering, and machine intelligence to empower engineers to embrace their customers. That is DevRev!
