DevRev

DevRev is a platform purpose-built for SaaS and technology companies, helping back-office development match the rapid pace of front-office customer relationships. Our mission is to bring end users, support engineers, product managers, and developers together, making it effortless to do what matters most — and creating a company-wide culture of product and customer-centricity.

Unlike generic tools, DevRev took a blank canvas approach to collaboration, search, GenAI, and analytics, enabling SaaS companies to ship faster for the largest business impact — with continuous development, roadmapping, prioritization, customer engineering, and more. DevRev is used across departments in thousands of companies and can coexist with or replace your tools, bringing information symmetry, streamlining collaboration, and converging teams.

DevRev was founded in October 2020 and raised over $85 million in seed money from investors such as Khosla Ventures and Mayfield, making it the largest in the history of Silicon Valley. It is led by its co-founder and CEO, Dheeraj Pandey, who was previously the co-founder and CEO of Nutanix, and by Manoj Agarwal, DevRev's co-founder and former SVP of Engineering at Nutanix. DevRev is headquartered in Palo Alto, California, and has offices in seven global locations.

We are in search of a skilled UX copywriter with a focus on application development to be an integral part of our Design and Knowledge teams. The ideal candidate will have at least 5 years of experience in UX writing, with a strong emphasis on crafting copy that improves user experience in technology applications, particularly in the CRM or a related space.

Key Responsibilities

  • Collaborate closely with UX/UI designers, product managers, and developers to create user-centered copy for our DevRev app and its AI provided by Turing.
  • Develop and write copy for conversational interfaces–including chatbots or virtual assistants–to ensure natural, user-friendly interactions.
  • Write clear, concise, and engaging microcopy, tooltips, error messages, and user guides to enhance user experience and facilitate task completion.
  • Contribute to the development and maintenance of terminology, style, voice, and tone guidelines, ensuring consistency across all product touchpoints.
  • Perform user research and usability tests to understand user needs and adapt copy accordingly.
  • Work with the design team to develop A/B tests to validate copy choices and iterate based on performance metrics.
  • Engage with cross-functional teams, such as marketing and customer support, to ensure cohesive language and messaging across platforms.

Qualifications

  • 5+ years of experience in UX writing, particularly within application development or tech-focused environments.
  • Excellent writing and editing skills, with a portfolio that demonstrates a variety of professional writing styles and approaches.
  • Strong understanding of UX design principles and methodologies.
  • Experience with usability testing and user research, and the ability to incorporate findings into copy decisions.
  • Familiarity with design tools such as Sketch, Figma, or Adobe XD.
  • Adept at working in agile development environments and handling multiple projects simultaneously.
  • Exceptional communication and collaboration skills, with the ability to present and justify copy decisions to stakeholders.
  • Experience with or willingness to learn AI-powered development tools like Writer and GitHub Copilot to assist in writing code snippets or automated text, streamlining the UX writing process.

If you're passionate about creating meaningful user experiences through well-crafted copy, we'd love to hear from you.

 

Culture

The foundation of DevRev is its culture -- our commitment to those who are hungry, humble, honest, and who act with heart. Our vision is to help build the earth’s most customer-centric companies. Our mission is to leverage design, data engineering, and machine intelligence to empower engineers to embrace their customers. That is DevRev!

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