Desktop Metal is pioneering a new generation of additive manufacturing technologies focused on the production of end-use parts. Our mission is to make additive manufacturing accessible to all engineers, designers and manufacturers. In doing so, we believe we will empower businesses to adopt radical, new approaches to design and production and enable businesses to realize the promise of additive manufacturing across a breadth of vertical markets.

Desktop Metal is located in Burlington, MA - a short 30 minute drive from Boston. We are now going public via a business combination with TRNE and have previously raised $438 million from investors including Google, BMW, NEA, KPCB and GE. Join us and our talented team of engineers, materials scientists, and startup veterans as we change the way products are designed and produced using additive manufacturing.

Desktop Metal is looking for an experienced Application Engineer to join our growing sales team. This role is critical and highly visible in our organization. This role will help drive the adoption of our technology inside some of the most innovative customers in the world. The Application Engineering team is responsible for providing pre and post sales support to our channel partners and customers. This includes inspecting potential opportunities for feasibility, consultation, and providing sales samples if the opportunity requires. The Application Engineering team serves as a voice of the customer, acting as a bridge between the software and engineering teams and end users. 

Responsibilities

Primary:

  • Maintain expertise in product positioning, specifications, operation and applications across several additive technologies 
  • Understand the application of technology to customer problems - manage the technical aspects of the sales cycle from initial consultation through design optimization and ultimately productization.
  • Provide pre and post sales support to value added resellers (VARs), prospects and customers 
  • Articulate technology and product positioning to both business and technical users
  • Engage with VARs and customers to provide product demonstrations, application evaluation, design consultation for additive techniques, feasibility studies, benchmarking and training
  • Work with sales, product management, and R&D to develop the best technology and user experiences for our customers

Secondary:

  • Work cross functionally with customer support to resolve customer application related difficulties including troubleshooting print defects
  • Provide on site customer and reseller application user trainings as needed
  • Follow up with pre and post sales sites to ensure strong customer engagement and success
  • Communicate to engineering, service and product inefficiencies or confusion in the field 
  • Create training content and user instruction guidance as needed

 

Qualifications

Required:

  • Engineering background (Mechanical Engineering, Materials Science, or similar degree)
  • Binder jet process tuning 
  • Metal powder-based additive technology experience
  • Customer service or Sales support experience (minimum 5 years)
  • Strong understanding of conventional manufacturing processes
  • Passionate about additive manufacturing
  • Team Player - ability to work collaboratively in a cross-functional environment
  • Organized and highly ambitious
  • Excellent Communication and problem solving skills

Preferred: 

  • Additive support generation design
  • SOLIDWORKS/OnShape/Autodesk Inventor or Fusion 360 or equivalent
  • Magics/Netfabb or equivalent
  • Generative Design software experience
  • 3D printer slicer software experience (Cura/Insight)
  • Hands-on experience with 3D printing operations (especially metal)

Travel: 25-35%

 

Apply for this Job

* Required

  
  


U.S. Equal Opportunity Employment Information (Completion is voluntary)

Individuals seeking employment at Desktop Metal are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.

Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.


Form CC-305

OMB Control Number 1250-0005

Expires 05/31/2023

Voluntary Self-Identification of Disability

Why are you being asked to complete this form?

We are a federal contractor or subcontractor required by law to provide equal employment opportunity to qualified people with disabilities. We are also required to measure our progress toward having at least 7% of our workforce be individuals with disabilities. To do this, we must ask applicants and employees if they have a disability or have ever had a disability. Because a person may become disabled at any time, we ask all of our employees to update their information at least every five years.

Identifying yourself as an individual with a disability is voluntary, and we hope that you will choose to do so. Your answer will be maintained confidentially and not be seen by selecting officials or anyone else involved in making personnel decisions. Completing the form will not negatively impact you in any way, regardless of whether you have self-identified in the past. For more information about this form or the equal employment obligations of federal contractors under Section 503 of the Rehabilitation Act, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.

Disabilities include, but are not limited to:

  • Autism
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, or HIV/AIDS
  • Blind or low vision
  • Cancer
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or hard of hearing
  • Depression or anxiety
  • Diabetes
  • Epilepsy
  • Gastrointestinal disorders, for example, Crohn's Disease, or irritable bowel syndrome
  • Intellectual disability
  • Missing limbs or partially missing limbs
  • Nervous system condition for example, migraine headaches, Parkinson’s disease, or Multiple sclerosis (MS)
  • Psychiatric condition, for example, bipolar disorder, schizophrenia, PTSD, or major depression

1Section 503 of the Rehabilitation Act of 1973, as amended. For more information about this form or the equal employment obligations of Federal contractors, visit the U.S. Department of Labor's Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.