Design Within Reach is hiring a Part-Time Customer Service Specialist to join our Contact Center. As a Customer Service Specialist, you'll assist our clients with pre and post order support using a variety of policies, procedures and technology. If you love helping customers and providing a great experience in a fast-paced environment, this role is for you. This role reports to the Customer Care Manager.
What you’ll do:
You'll have opportunities to grow, achieve and build relationships every day as you...
Manage multi-faceted customer care inquiries in a professional manner with accuracy of information, appropriate grammar, spelling and empathy.
Assess customers' support needs primarily by phone and email to solve the issue at hand, and communicate resolution in a complete and thorough manner.
Become an expert in product knowledge and DWR policies and procedures, ensuring the ability to react to and solve customer service requests as efficiently as possible.
Thrive in a fast-paced environment with great attention to detail.
Does this sound like you?
This might be you if you have the following skills and abilities...
2-3 years of experience in a customer service role, call center preferred.
Outstanding verbal and written communication skills.
Ability to work with a high degree of accuracy and attention to detail.
Appropriate discretion in handling confidential financial and personal information.
Ability to thoughtfully handle stressful and difficult situations.
Solid problem-solving skills including follow-through and the ability to manage multiple competing priorities.
Ability to quickly develop rapport with both internal and external groups and individuals.
Experience using Salesforce.com or other CRM & OracleNetSuite a plus.
Able to work Saturday-Monday 10AM-5PM Eastern Time schedule
Design Within Reach provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, age, sex, marital status, national origin, ancestry, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws, and prohibits discrimination and harassment of any type.