Client Director, Advocacy and Customer/Partner Solutions - Remote PST hours

Want to be part of an amazing team, hell-bent on crafting a better future for our clients? We’re always looking for customer obsessed people who are curious, data-driven, have a growth mindset, and thrive in solving complex business problems. Our ideal candidate embraces a growth mindset, thrives in a feedback-rich environment, and is committed to both giving and receiving consistent feedback to drive continuous improvement.

As a critical member of the Client Services Team, you are responsible for building relationships with our key clients and delivery teams to understand, evaluate and make strategic recommendations on how to make impact and execute on business goals.

We are analysts. Creators. Designers. Doers. Dreamers. Explorers. Geeks. Hipsters. Leaders. Learners. Renegades. Seekers. Strategists. Visionaries. And we fundamentally believe that we’re better together.

We believe in teamwork, fun, complex projects, diverse perspectives, and simple solutions. How about you? We’re looking for a Account Director with the passion and experience to design what matters – one project at a time.

Our Client Director will be a key partner to our [Microsoft GDC Customer Advocacy and Microsoft Customer and Partner Solutions] clients with an in-depth understanding of clients' goals, challenges, and how to best make impact to their business. This individual will be responsible for managing the day-to-day relationship, leading strategy sessions, helping to guide our clients to solve their business challenges by applying thought leadership and solution services deemed appropriate for their business. Collaborating with key team members across disciplines to deliver the highest quality work will be vital.

Would you like to...

  • Maintain and grow assigned portfolio with an annual revenue target of ~10M
  • Build strong, long-lasting relationships with your clients by understanding their ecosystem and business goals
  • Act as trusted advisor for any questions, challenges, escalations
  • Create proposals and SOWs to drive account growth, facilitate client presentations to promote capabilities, and leads presentations and communication to senior and executive level audiences on projects
  • In partnership with talent acquisition and recruiting, drive resourcing, onboarding, and ongoing support for the consultant delivery team
  • Responsible for staying informed on activities that are occurring within each project on their account, act as the final sign off on all documentation/deliverables before they go to a client. This includes budget, project plan, samples/concepts, and deliverables
  • Accountable for account planning development, general business rhythms for internal reporting, and continued client communication for all projects, business brief, budgets, and planning
  • Collaborate with portfolio PM’s / PMO, work to create estimates with the team for client approval and approves client invoices
  • Prepare MBRs and QBRs of client activities, manages monthly revenue forecasts, and plans for future development of the account
  • Responsible for achieving client KPIs and ensuring overall positive client satisfaction

We would like you to have...

  • 8+ years of agency, consulting experience or client services with enterprise customers
  • Proven ability to work independently, run with ambiguity, and thrive in change
  • Executive communications, engagement, and influence
  • Seasoned at managing multiple complex projects simultaneously across several lines of business
  • Understanding of Microsoft ecosystem, business needs, challenges, and internal organizational structure
  • Strong financial understanding, and experience pricing, pitching, and winning incremental business
  • Diplomatic in providing a strong POV and at times, having hard conversations
  • Demonstrated ability to understand how to run business and commercial models (including, but not limited to, portfolio management, P&L influence, business planning)

Would you like to join a global organization that...

  • Embraces work-life balance – our employees’ well-being remains a top priority for us
  • Promotes a culture of learning and advocacy across the globe - diversity will enable us to strengthen our impact
  • Encourages innovation and experimentation
  • Understands that changes will occur and adaptability is crucial to assist when it does
  • Emphasizes and rewards collaboration
  • Works remotely. We continue to safeguard the health of our employees so our interviewing and on-boarding process will remain virtual until further notice

Compensation Range: $130,000 - $150,000

*This role comes with additional bonus commensurate to the level of the role in the organization.

This compensation range is indicative of the role. Compensation offered is on the basis of evaluation during interview process, the candidates range and depth of experience, business and market financials and internal pay parity. This role comes with a variable pay component based on performance.

Want to know more Designit?

Check us out online: www.designit.com. Just so you know, we don’t have a dress code, but we do have a strict no jerk policy.

Please note that all official communications regarding this job opportunity will be sent from email addresses ending with @designit.com. Be cautious of any correspondence originating from other email domains and refrain from sharing personal information in such cases.

Designit is committed to ensuring that all candidates have an equal opportunity to be considered for employment. Please let us know if you need any reasonable accommodation to participate in the job application or interview process.

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